• Deploys deep product knowledge, problem solving, selling and customer service skills to differentiate AAA from its competitors and communicate the full value of the membership and AAA brand. • Provides courteous and professional counseling in responding to Member inquiries concerning membership benefits and services, including Financial Services, Roadside Assistance, Travel Services, Insurance and other Member services. • The desired outcome is to ensure Members recognize the value of membership benefits, products and services provided and renew their membership. • The incumbent will need to meet or exceed established production goals to be successful. • Operate automatic call distribution (ACD) softphone and PC running Windows-based and Internet applications. • Accurately gather, document and respond to Members’ needs and matches these needs to appropriate and relevant AAA products and services while demonstrating a pleasant and professional telephone manner. • Deliver extraordinary customer service to ensure Member satisfaction and create a positive impact on membership renewal rates. • Cross sell additional membership products or upsell additional products, when appropriate. • Contact Members by phone or email upon non-renewal in an attempt to renew membership coverage. • Collaborate with others to achieve results; sharing ideas and knowledge to build morale and cohesion within the group. • Maintain training and knowledge of all AAA Club Alliance membership products and other Member benefits/services through completion of ongoing training courses provided. • Stays current regarding competitive offerings to a specific benefit level as compares directly to AAA membership. • Handles complex calls by defusing frustrated or upset callers and can tailor the conversation and membership benefits discussion to each individual caller.

• Support the management and monitor of clinical trial sites by ensuring compliance with study protocols, regulatory requirements, and Good Clinical Practice (GCP) guidelines. • Contribute to clinical research activities, taking responsibility for deliverables and working collaboratively. • Coordinate monitoring activities at clinical trial sites, ensuring adherence to study protocols and timely resolution of site-related issues. • Assist in the preparation and review of regulatory documents, ensuring all site activities are compliant with GCP and applicable regulations. • Collaborate with cross-functional teams to facilitate effective communication and support for trial sites throughout the study lifecycle. • Track site performance metrics, analyzing data, and providing reports to enhance site management efficiency. • Participate in training initiatives and mentoring junior staff to support their development in clinical trial management.

Role Description You’ll be joining our energetic and multi award-winning News team, covering Bristol and Bath. We’re the trusted local voice for millions of listeners across Greatest Hits Radio, Hits Radio, and our iconic brands including Magic Radio, Absolute Radio, and KISS. Our newsroom is collaborative, fast-paced and passionate about telling brilliant local stories. You’ll work closely with other reporters, editors and presenters who support each other, share ideas and thrive on being first to break the news. As a Multimedia Reporter, you’ll be at the forefront of breaking news across Bristol and Bath surrounding area. You’ll deliver engaging, authoritative journalism across radio, video, digital and social channels, ensuring our audiences receive accurate, balanced and compelling stories when they matter most. Your role: - Sourcing, developing and delivering breaking local news stories - Reporting live from the scene of developing stories - Producing engaging audio and video content - Planning and delivering compelling local bulletin content - Building and maintaining strong contacts across the patch - Ensuring all content is accurate, legally sound and Ofcom compliant - Supporting coverage across Bauer’s wider news network Qualifications - Recognised journalism qualification - Professional experience as a Journalist - Full UK driving licence - Strong audio and video editing skills - Knowledge of media law and Ofcom regulations - Ability to work calmly under pressure across platforms Requirements - News doesn't stick to office hours – so you will have flexibility to respond out of hours Benefits - 28 days holiday, bank holidays & 2 volunteer days to use - Access to our internal training provider – Bauer Academy - Enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay - Opportunity for flexible working - And much more! Company Description We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. - We operate over 150 radio and podcast brands in nine countries - Family-owned in the 5th generation - Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.

• Develop, revise, and present financial plans through planning software • Knowledge of tax, estate, and insurance planning • Creates holistic investment strategy for each client • Develop an understanding of the fundamentals of trading • Partner with the Portfolio Management team • Ability to independently lead client communications and interactions • Complete client billing reviews