Service Sales, Contracts Specialist I

Location

France

Posted

1 day ago

Salary

$39.1K - $52.9K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Service Sales, Contracts Specialist I

Repligen Corporation

• Manage assigned service sales accounts to ensure customer satisfaction and drive business growth. • Negotiate pricing and site contracts with customers while maintaining compliance and company objectives. • Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services. • Build and maintain strong customer relationships to foster trust and long-term partnerships. • Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities. • Respond to customer inquiries promptly and professionally, providing expert guidance on service options. • Maintain accurate records of service quotes, agreements, and communications in CRM systems. • Gather and share customer feedback with internal teams to support continuous improvement. • Travel to customer sites as needed to strengthen relationships and enhance service delivery. • Operate with autonomy, making strategic decisions to meet customer needs and achieve business goals.

Job Requirements

  • Bachelor’s degree
  • 3–5 years customer service, quoting, vendor management, data entry
  • Lab experience is desired
  • Service sales experience preferred
  • Sales support/Inside Sales experience preferred
  • SalesForce or CRM experience desired
  • Strong phone and video call presence
  • Rigorous and intense drive regarding inside sales
  • Strong time management and prioritization skills
  • Demonstrated ability to build and maintain strong working relationships with internal teams and customers
  • Ability to maintain a professional image under pressure
  • Success orientated negotiation skills
  • Communication and writing skills
  • Comprehension and summarizing skills
  • Detail-oriented computer skills: Word, Excel, PowerPoint, Web search.
  • Project planning and basic data analysis is preferred.

Benefits

  • paid time off
  • health/dental/vision
  • retirement benefits
  • flexible spending accounts

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