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Nelnet

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Staff Product Researcher

ResearcherGeneralFull TimeRemoteLeadTeam 5,001-10,000Since 1996H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

13 days ago

Salary

$100K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglish

Job Description

Staff Product Researcher

Nelnet

• Lead research end to end — user interviews, usability testing, focus groups, surveys, and mixed-methods studies. • Decide what research is needed — read the problem, choose the right approach for the decision and its risk. • Build our AI research capability — create and refine agents that draft plans, synthesize data, and produce reports. • Set the standard — turn your best work into reusable, high-quality templates and define our research process and best practices. • Mine our own data for signals — proactively surface the trends that should shape the roadmap or trigger deeper research. • Get out into the field — travel to partner schools to run interviews, focus groups, and feedback sessions. • Partner across the company — work with marketing, operations, and sales to understand customers from every angle. • Own how we collect and keep research data — work with internal teams and data governance to capture, store, and make research data retrievable. • Present — tell the story of what you found to teams and leadership in a way that drives confident decisions.

Job Requirements

  • Bachelor’s degree or equivalent practical experience.
  • 5+ years in an applied research setting (product, UX, or academic).
  • Hands-on with the full range of research methods — interviews, usability and moderated/unmoderated testing, contextual inquiry, surveys, and focus groups.
  • Experience owning every stage of research: study design, recruiting, moderation, analysis, and reporting.
  • Comfort with quantitative data and behavioral analytics, not just qualitative work.
  • A strong presenter who can make findings land with both peers and executives.
  • Willingness to travel to schools for in-person field research a few times a year.
  • Preferred: Experience using AI to do research — building agents or automating parts of the research process to improve speed, depth, or quality.
  • Proficiency with research and product-analytics tools (e.g., Pendo and common user-testing, survey, and research-repository platforms).
  • Comfort working with AI tools such as Claude Code.
  • Experience in education, EdTech, or another multi-stakeholder domain.

Benefits

  • medical
  • dental
  • vision
  • HSA and FSA
  • generous earned time off
  • 401K/student loan repayment
  • life insurance & AD&D insurance
  • employee assistance program
  • employee stock purchase program
  • tuition reimbursement
  • performance-based incentive pay
  • short- and long-term disability
  • robust wellness program

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