• Work closely with the Senior Director of Clinical, Operational, and Payment Analytics to develop and maintain analytics infrastructure • Collaborate with cross-functional teams to understand data requirements • Develop and execute data-driven strategies aligning with the company's mission • Interpret and analyze complex data sets utilizing various statistical methods • Present findings and insights to internal stakeholders • Design and develop data models, data flows, and data integration processes • Develop, maintain, and manage advanced reporting, analytics, dashboards and other BI solutions • Perform detailed data analysis on the structure, content, and quality of data • Deliver reports and interpret results from data to various business units

• Escribir y optimizar queries en SQL sobre grandes volúmenes de datos. • Analizar discrepancias entre métricas provenientes de distintas fuentes y realizar investigación de causa raíz. • Trabajar con modelos grandes en Power BI, asegurando consistencia y performance. • Participar en el desarrollo y mantenimiento de Power BI, incluyendo: Marcadores, Navegación, Botones, Relacionamiento entre visualizaciones, Optimización de performance • Validar métricas entre SQL y Power BI. • Actuar como responsable de validación de datos (self-QA). • Colaborar con equipos de datos e ingeniería cuando se requiera. • Documentar definiciones de métricas y hallazgos. • Utilizar herramientas de AI para análisis exploratorio, optimización de queries y mejora de productividad.

• Translate full-funnel data into actionable insights and compelling narratives that guide marketing strategy and identify optimization opportunities • Build and manage dashboards to monitor marketing campaign and channel performance across the full funnel, from awareness through conversion • Design and execute incrementality tests to evaluate the effectiveness of campaigns, channels, and messaging • Partner closely with marketing teams to set campaign objectives, define KPIs, and report on performance • Architect end-to-end measurement solutions that ensure accurate tracking of audience segmentation, campaign effectiveness, and overall marketing ROI

• Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities • Develop and maintain reports and dashboards that track IVR performance and customer experience metrics • Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems • Design and build custom Tableau reports for business and technical stakeholders • Collaborate with Product Owners, Engineers, and business teams to define analytics requirements • Provide data-driven insights to support IVR design, optimization, and operational decisions • Support ongoing measurement of IVR effectiveness and customer journey outcomes • Present findings clearly to both technical and non-technical audiences