• Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within 60 days of initial call to FreedomCare. • Provides necessary documentation and requirements with Nevada Medicaid, patients' insurance and the Patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care. • Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance. • Provide high-level customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor. • Consistently meets monthly performance metrics of starting patients on Care and call handling • Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees • Manage a high open caseload until the enrollment process is complete • Consistently meet monthly completed starts of care • Provide exceptional customer service and positive experience for potential patients/caregivers • Regular communication with a variety of health plans regarding patient benefits and authorizations • Navigate multiple systems and portals to determine eligibility and obtain authorization