The Level 2 Technician (L2) provides advanced technical support for GXA clients, resolving escalated service requests and incidents while ensuring high levels of customer satisfaction. L2 Technicians act as a bridge between frontline support and senior engineering, handling complex troubleshooting, system administration, and network support tasks. This role requires a mix of strong technical knowledge, excellent communication skills, and disciplined documentation practices. L2 Technicians thrive in problem-solving environments and are accountable for timely resolutions, accurate records, and reinforcing GXA’s technical standards. **CORE TRAITS & PERSONALITY** · Problem-Solver – Confidently troubleshoots and resolves complex issues. · Customer-Focused – Maintains a professional, courteous, and empathetic approach with clients. · Collaborative – Works effectively with team members, escalates appropriately, and shares knowledge. · Organized & Accountable – Manages workload efficiently and consistently documents work. · Adaptable – Learns new technologies quickly and adjusts to evolving client needs. To be successful, an L2 Technician must demonstrate strong troubleshooting ability across multiple technologies, communicate clearly with both technical and non-technical users, and consistently maintain accurate documentation. They must balance technical expertise with customer service, ensuring client issues are resolved efficiently while reinforcing GXA’s standards and processes. The ideal L2 Technician is a dependable problem-solver who thrives in a fast-paced support environment, balancing technical depth with professionalism and empathy. They are resourceful, collaborative, and committed to resolving issues quickly while contributing to the team’s overall success.******Incident & Request Resolution** · Troubleshoot and resolve client issues involving workstations, servers, printers, and applications. · Provide advanced support for Microsoft 365, Windows OS, and core business applications. · Configure and support remote access solutions (VPN, RDS, Citrix). · Support disaster recovery and backup solutions. · Perform intermediate-level network support (LAN/WAN, firewalls, VLANs, VPNs, routers, and switches). · Escalate incidents requiring L3 expertise to senior engineers with complete documentation. Monitoring & Maintenance · Respond to alerts and notifications from RMM tools, ensuring proactive issue resolution. · Assist with patch management, endpoint compliance, and security tool enforcement. · Validate system documentation and ensure consistency in Autotask/IT Glue. **Communication & Documentation ** · Accurately log all work as service tickets in Autotask. · Keep clients informed on incident progress, status changes, and planned maintenance. · Create and update knowledge base articles to aid peer technicians. Team Collaboration & Standards · Partner with Service Desk Dispatcher to prioritize and route tickets appropriately. · Uphold GXA technical standards in all support work and escalate recurring issues to leadership. · Timely Resolution: Consistently resolve incidents and requests within defined SLA targets. · Customer Satisfaction: Maintain positive client relationships and strong CSAT scores. · Reduced Escalations: Lower the volume of unnecessary L3 escalations through advanced troubleshooting. · Documentation Excellence: Ensure Autotask and IT Glue records remain accurate and complete. · Team Contribution: Actively contribute to team goals, training, and knowledge sharing. · Professional Growth: Progress toward certifications, advanced technical skills, and readiness for greater responsibility within the service team.

**Join DOF's growth as a ROV Pilot Technician! ** We are currently looking for multiple ROV Pilot Technicians to strengthen our ROV team. In this role, you will support a wide range of offshore projects onboard our vessels in the Atlantic region, while gaining knowledge and collaborating with our experienced and passionate ROV team. **Tasks and responsibilities** - Operate, maintain, and repair on assigned ROV systems. - Participate in familiarization and debriefing activities prior to mobilization and demobilizations. - Carry out pre-dive and post-dive checks, preventative maintenance routines, and ensure all activities, defects, and repairs are accurately recorded in dive logs and system documentation. We are looking for experienced ROV Pilots with strong knowledge and understanding of the operation, maintenance, and troubleshooting of ROV and LARS systems. **The main fleet of DOF ROV/LARS systems consists of:** ROV Systems - Kystdesign - Shilling UHD - Perry/Forum XLX, XLR, and XLX-C - Argus LARS Systems - ODIM/Rolls Royce - Cetix/Sepro - Ulmatec - Dynacon - MacArtney - Evotec While our main operational hub is in the Atlantic region, DOF's modern fleet is operated worldwide, providing the opportunity to work across a variety of environments and cultures. If you are passionate about the offshore industry and eager to learn and grow in a challenging and rewarding environment this might be the perfect role for you. Click here to meet one of our ROV Pilots in DOF!

**Candidate will ideally be based in the Oxfordshire area due to key contracts the role supports, and must be prepared to work on projects nationwide.****** Breedon are a leading vertically integrated international construction materials group in Great Britain, Ireland and the United States, producing and supplying drystone, asphalt and ready-mix concrete. ** Breedon Airfields specialises in laying asphalt, of all types, on airfields throughout Great Britain. As part of the Technical Team, reporting to the Technical Manager, the role will be responsible for ensuring asphalt, both in terms of material and laying quality, meets specification and performance requirements, working in our mobile UKAS accredited laboratory.

• Conduct or direct critical inspections on gas, steam turbines, and generators utilizing remote inspection systems • Perform limited access inspections of gas or steam turbines and generators at power generation locations worldwide • Expand inspection qualifications by staying abreast of new technologies and test procedures • Create and submit inspection reports, time cards and reconcile expenses • Work independently while adhering to safety protocols in a procedure-driven environment