Role Description Product Heroes seleziona un AI/ML Engineer per Live Story, la piattaforma next-generation che sta rivoluzionando il modo in cui i brand gestiscono il digital storytelling. Il tuo codice renderà la piattaforma "intelligente", automatizzando processi creativi e analitici. In concreto, ti occuperai di: - AI Product Development: Progetterai e implementerai feature basate sia su Generative AI (fine-tuning e orchestrazione di LLM come Llama o OpenAI) che su modelli di Machine Learning classico. - Bridge Tech-Business: Lavorerai a stretto contatto con il Product Team per identificare i casi d'uso ad alto impatto, traducendo i bisogni di business in progetti di data science concreti. - MLOps & Infrastructure: Non scriverai solo modelli, ma contribuirai a costruire l'infrastruttura per il prompt management, il monitoraggio dei modelli, l'ottimizzazione dei costi e le pipeline di deploy. - Continuous Improvement: Monitorerai le performance dei modelli in produzione, analizzando i dati di utilizzo per iterare e garantire che l'AI porti vero valore al business. Qualifications - Almeno 3 anni di esperienza applicata in AI/Data Science, idealmente maturata in contesti di prodotto o SaaS. - Hard Skills: - Python Mastery: Conoscenza profonda di Python e delle sue core libraries. - GenAI Stack: Esperienza pratica con framework di Deep Learning (PyTorch, Hugging Face) e strumenti di orchestrazione come LangChain. - Classical ML: Padronanza di Scikit-Learn, Pandas, Numpy e modellazione statistica. - MLOps: Hai esperienza nel portare modelli in produzione (deployment, performance tuning, ottimizzazione costi/latenza). - Mindset: - Pragmatismo: Sai muoverti lungo tutto lo spettro del ML, dalla semplice classificazione ai Transformers complessi, scegliendo sempre lo strumento più adatto al problema. - Comunicazione: Sai spiegare concetti tecnici complessi a stakeholder non tecnici e collaborare efficacemente con il business. - Nice to have: - Esperienza nella creazione di "AI Copilots" o strumenti di generazione contenuti. - Familiarità con l'implementazione Frontend delle feature AI. Benefits - Retribuzione (RAL): Range 35.000€ - 45.000€. - Flessibilità: L'azienda opera con una policy Remote-first. Puoi lavorare in Full Remote da dove vuoi, oppure sfruttare gli uffici a Milano se preferisci il contatto dal vivo. - Ambiente Tech: Entrerai in un team dove la qualità del codice e l'innovazione sono al primo posto.

• Architect and implement production-ready generative AI and LLM-based solutions within our product suite • Design and develop agentic systems that automate workflows and perform multi-step tasks within the JUPUS platform • Build and maintain RAG pipelines enabling users to interact with documents and case files • Implement evaluation, testing, and observability for AI systems to ensure reliability and continuous improvement • Establish best practices for AI development, testing, and deployment across products • Initially handle AI development hands-on as a core technical contributor within a small, fast-moving team where engineers own problems end-to-end and ship quickly • Work closely with product, design, and engineering teams to integrate AI capabilities into real product workflows • Translate complex AI concepts into practical product features and communicate them clearly to both technical and non-technical stakeholders

Title: Senior Artificial Intelligence - Machine Learning Engineer Location: Eden Prairie United States Requisition number: 2359702 Job category: Technology Primary location: Eden Prairie, MN Overtime status: Exempt Travel: No Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Welcome to the Optum Health AI team. Our mission is to use advanced AI technologies to transform healthcare operations, improve patient experience, and scale high-value capabilities. This role focuses on Voice AI, a strategic Optum Health AI initiative designed to create seamless member and agent experiences, reduce manual work, and improve operational scalability. As a Senior AI/ML Engineer, you will build foundational Voice AI capabilities, including language translation, accent harmonization, and real-time transcription. These capabilities will extend across Optum Health AI pillars, including Provider Scheduling, Prior Authorization, and Summarization, while helping define enterprise standards for external AI vendor evaluation. Partnering with ECS Business, you will support estimates, solution architecture, roadmap alignment, and engineering delivery of reusable, scalable, secure, and compliant prototypes. Primary Responsibilities: - Design, build, and deploy responsible Voice AI solutions across speech handling, enhanced ASR, bilingual switching, slurred speech recognition, dynamic personality, and multi-modal interactions - Translate advances in real-time transcription and speech processing into scalable, reusable, production-ready capabilities - Partner with ECS Business on solution architecture, cost estimates, and roadmap alignment across modern and legacy platforms - Embed ethical AI, fairness, transparency, accountability, and HIPAA-compliant security throughout the model lifecycle - Develop dynamic interactive forms and adaptive updates that improve patient-agent interactions - Define enterprise AI standards for evaluating and vetting external AI vendors - Apply enterprise-approved AI tools to automate tasks, accelerate development, and improve engineering productivity - Evaluate emerging AI/ML trends, research, and technologies to inform solution design and innovation You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree or equivalent experience; 4+ years of software engineering experience may substitute for a degree - 5+ years of software engineering or development experience building and deploying production-grade systems - 3+ years of hands-on experience building, deploying, and evaluating ML, AI, LLM, or agentic AI solutions in production environments - 3+ years of professional programming experience with Python, SQL, and ML frameworks such as Scikit-Learn, TensorFlow, or PyTorch - 2+ years of experience building cloud-based applications, backend services, APIs, or CI/CD pipelines using AWS, GCP, or Azure Preferred Qualifications: - Master's or Ph.D. in Computer Science, Data Science, Artificial Intelligence, or a related technical field - Hands-on experience with Databricks, Azure AI, Azure Transcription Services, RLlib, PyTorch, OpenAI, or related AI/ML platforms - Experience developing full-stack capabilities using frameworks such as React or React Native and REST or WebSocket APIs - Healthcare technology experience, including EHR integration and secure, HIPAA-compliant AI application development - Broad ML domain knowledge across NLP, speech, personalization, recommendation systems, anomaly detection, or computer vision - Proven solid ownership, curiosity, adaptability, and learning agility, with the ability to navigate ambiguity and deliver impactful technical solutions Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $120,100 - $214,500 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #optumtechpj

Title: Lead AI/ML Engineer- Hybrid Eden Prairie, MN Location: Eden Prairie United States Job Description: Requisition number: 2359706 Job category: Technology Primary location: Eden Prairie, MN Overtime status: Exempt Travel: No Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Welcome to the Optum Health AI team! Our mission is to leverage cutting-edge AI technologies to transform healthcare operations, improve patient experience, and enhance scalability. This role focuses primarily on Voice AI-a high-visibility, key strategic initiative under Optum Health AI designed to create a seamless experience for members and agents, reduce manual work, and improve scalability. As a Lead AI/ML Engineer, you will establish foundational capabilities such as language translation, accent harmonization, and real-time transcription. These advanced capabilities will cross-pollinate across all Optum Health AI pillars (including Provider Scheduling, Prior Authorization, Summarization, and more) while setting enterprise-wide standards for external vendor evaluations. Partnering closely with ECS Business, you will lead the estimates, solution architecture, roadmap alignment, and engineering to deliver production-ready prototypes that are reusable, scalable, secure, and compliant. This position follows a hybrid schedule with four in-office days per week. Primary Responsibilities: - Lead and mentor AI/ML engineers, setting technical direction, engineering standards, and a culture of continuous learning - Design, build, and deploy responsible Voice AI capabilities, including speech handling, enhanced ASR, bilingual switching, slurred speech recognition, dynamic personality, and multi-modal/multi-cloud interactions - Translate AI advances in real-time transcription and speech processing into scalable, reusable, production-ready enterprise capabilities - Partner with ECS Business to drive solution architecture, cost estimation, and roadmap alignment across modern and legacy technology stacks - Embed ethical AI and HIPAA-compliant security standards across the model development lifecycle - Implement advanced engineering features such as dynamic interactive forms, adaptive updates, and conditional logic to improve patient-agent workflows - Define enterprise standards for evaluating and vetting external AI vendors - Use enterprise-approved AI tools to automate workflows, accelerate delivery, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in Computer Science, Engineering, Data Science, Artificial Intelligence, or a related technical field; 4+ years of software engineering experience may substitute for a degree - 10+ years of software engineering experience, including designing, building, and deploying production-grade AI/ML models and systems - 4+ years of experience developing applications leveraging Large Language Models (LLMs), LLM workflows, Agentic AI, evaluation techniques, and observability platforms - 3+ years of experience leading engineering teams, mentoring engineers, defining technical standards, and driving solution architecture - Experience with Python, backend services, cloud platforms, and CI/CD pipelines to deliver scalable, secure, production-ready solutions Preferred Qualifications: - Master's or Ph.D. degree in Computer Science, Data Science, Artificial Intelligence, or a related technical field - Technical experience with Databricks, Azure AI, Azure Transcription Services, RLlib, PyTorch, OpenAI, or similar AI/ML platforms and frameworks - Experience developing with front-end frameworks, REST/WebSocket APIs, and secure cloud-native application patterns - Experience working in healthcare, including EHR integration and HIPAA-compliant AI application development - Deep machine learning domain knowledge across NLP, speech, personalization, recommendation systems, computer vision, or anomaly detection - Demonstrated adaptability, ownership, learning agility, and curiosity in solving ambiguous, high-impact technical problems Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $145,500 - $249,500 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #optumtechpj