Senior Patient Service Specialist Requisition number: 2363236 Job category: Healthcare Delivery Primary location: Watertown, MA Overtime status: Non-exempt Travel: No Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. Atrius has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The SeniorPatient Service Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Acts as liaison between call center and site staff. Schedule: This position is full-time (40 hours/week), Monday - Friday, 8:30am - 5pm. Location: If you are located within a commutable distance to an Atrius office that is nearest to you in MA or surrounding locations, you will have the flexibility to work remotely* as you take on some tough challenges. Will be required to pick up equipment in person and will be required to work onsite at manager's discretion (for possible training, or if there are connectivity issues, etc.) Primary Responsibilities: - Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system - Verifies demographic, insurance and other patient information - Expected to answer high volume of incoming calls - Addresses patient-care related telephone calls via an incoming work queue aligning with department metric - Identifies problem related priorities, and responds to emergency needs by contacting providers within guidelines - Provides patient education regarding managed care plans and referral process - Communicate with patients regarding all information related to scheduled appointments - Proactively identifies issues and works to resolve them in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate. - Effectively deescalates issues with upset patients and practices. Uses advanced listening techniques to understand the issue and give patients options as they are available. Escalates to supervisors only as needed - Perform administrative duties as assigned - Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED - 3+ years of customer service experience in a clinical setting - Ability to work full time (40 hours/week), Monday - Friday, 8:30am - 5pm - Must live within a commutable distance to an Atrius location nearest to you in the MA area or surrounding areas - Must be 18 years of age OR older Preferred Qualifications: - Beginner level of proficiency with software applications such as Microsoft Teams, Word, Excel, Outlook, etc - Previous call center experience - EPIC experience / EMR experience Telecommuting Requirements: - Reside within commutable distance to the nearest Atrius location to you - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: - Ability to work independently and maintain good judgment and accountability - Demonstrated ability to work well with health care providers - Strong organizational and time management skills - Ability to prioritize tasks to meet all deadlines - Ability to work well under pressure in a fast-paced environment - Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description We have a fantastic opportunity for Owner Delivery Drivers to join our hard-working team. As a multi drop delivery driver you will be responsible for collecting goods and transporting them to clients or customers. We pride ourselves on great customer service skills and professionalism ensuring we always give the best service. Join our team today! - Packing, loading and unloading your van at the depot - Delivering parcels and goods to customers on designated routes - Picking up collections, if required - Interacting with the public, always maintaining good customer service skills - Ability to follow process and be well versed in the clients delivery device Qualifications - Must have access to their own van - Excellent organizational and time management skills - Able to use handheld technology to manage the delivery process - Be able to lift a variety of parcels - Takes pride in delivering exceptional customer service Company Description

Title: Credentialing and Enrollment Specialist Location: Remote Nationwide Job Description: Requisition number: 2366394 Job category: Network Management Overtime status: Non-exempt Travel: No Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Credentialing and Enrollment Specialist is responsible for activities associated with credentialing or re-credentialing physicians and providers, including processing provider applications and re-applications including initial mailing, review, and loading into the database tracking system ensuring high quality standards are maintained. Location: Remote Nationwide Schedule: FT, 40 hrs. Monday - Friday, 8am - 5pm You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Apply knowledge/skills to a range of moderately complex activities - Demonstrate great depth of knowledge/skills in own function - Sometimes act as a technical resource to others in own function - Meet with Medical Director to review initial and reappointment applications - Meet with AAAHC and State Auditors to review files - Primary Source Verification Process for initial and reappointments - Maintain expirable for all employed and non-employed clinicians at ASCs - Compile and generate Credentialing Committee Minutes - Perform internal audits on credentialing and re-credentialing files for accuracy and maintaining compliance with credentialing policies and procedures - Maintaining knowledge of and compliance with TJC, NCQA, CAQH, and CMS standards, as appropriate - Monitoring upcoming renewal dates and working with medical staff to advise them on steps to maintain their credentials - Proactively identify solutions to non-standard requests - Solve moderately complex problems on own - Work with team to solve complex problems - Presentation skills to group setting - Plan, prioritize, organize and complete work to meet established objectives - May coordinate work of other team members - Credentialing of medical group providers and hospital privileging application review and submission at the individual and group level - Complete revalidation requests with govt and commercial payers - Track and maintain medical professionals' licensure, certifications, etc. - Work with other organizational departments internal/external to sure that credentialing efforts are in line with business objectives You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED - 3+ years of Healthcare Provider group/Facility Credentialing experience - 2+ years of experience in healthcare administration, medical staff services, health information management - 2+ years of experience with credentialing processes, medical staff privilege and knowledge of relevant software or databases used in credentialing - Intermediate level of proficiency with Microsoft Excel and Word - Ability to work Pacific time zone hours Preferred Qualifications: - Experience working with Compliance Workflows and Processes including AAAHC, JC, CMS, and NCQA Policies - Experience in researching and applying Government Regulatory Information - Knowledge of CAQH - Knowledge of MD Staff credentialing databases - Data analytics - Pecos enrollment - Proven ability to plan and prioritize to meet benchmarks/deadlines *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 to $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

Title: Personal Lines Underwriter locations Lakeland, FL time type Full time job requisition id R_13729 Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated underwriting trainee to join our team. This job performs and applies insurance coverage, rules and guidelines to execute the underwriting decision-making process according to Company underwriting philosophy. This job includes training and development through completion of the Company’s underwriter training program for the assigned line of insurance and requires the person to: - Learn various insurance coverages and contracts along with company philosophy and procedures, in order to make underwriting decisions - Read, interpret, and react to documents such as policies, manuals, forms, and endorsements to understand their meaning and use - Assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment - Analyze loss experience, financial conditions and physical characteristics of risks - Acquire a working knowledge of supporting sections of the underwriting department - Effectively communicate with independent agents and other associates through verbal and/or written means - Participate in and successfully complete the Company underwriter training program Desired Skills & Experience - Bachelor’s degree or direct equivalent experience with property/casualty underwriting - Ability to organize data, multi-task and make decisions independently - Above average communication skills (written and verbal) - Ability to write reports and compose correspondence - Ability to resolve complex issues - Continually develop product knowledge through participation in approved educational programs Benefits Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you! Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law. *Please note that the ability to work in the U.S. without current or future sponsorship is a requirement. #LI-CH1 #LI-Hybrid