Arine optimizes medication to ensure each patient is on the safest, most effective therapy for their unique health needs
Outreach Specialist
Location
United States
Posted
1 day ago
Salary
$17 - $20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Outreach Specialist
Arine
Role Description Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services. Under the supervision of a Clinical Support and Pharmacist Team Lead, you will be responsible for making outbound calls to pharmacies to intervene in patient cases identified by Arine's platform. These calls will involve resolving or escalating medication-related issues. This is a temporary position expected to last through December 2026. All members of the Clinical Care team are expected to: - Communicate effectively - Maintain a cooperative working relationship with clients and colleagues - Be respectful and accept constructive feedback professionally - Continuously learn new skills to deliver quality customer service and patient care Qualifications - At least 6 months of experience in a high volume call center in a healthcare environment - Some knowledge of basic medical terminology and medication names (brand and generic) - Strong computer skills, including proficiency in Google products and call center software, including dialers - Ability to manage questions and/or resistance from pharmacy staff and escalate appropriately - Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems - Excellent written and oral communication skills - Understanding of PHI access regulations and responsibilities - Comfort with a call center environment and repetitive work - A team player mindset with the ability to work independently - Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month) Requirements - Experience with auto-dialers (Nice-to-Haves) - An established private work area that ensures information privacy - Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up - This role is remote, but you will be required to come to on-site meetings multiple times per year (interview process, onboarding, and team meetings) Benefits - Dynamic role with the opportunity to contribute to the company's growth and shape its future - Potential equity opportunities - Unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs - The hourly range for this position is: $17-20/hour Company Description Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. - Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. - Making a Proven Difference in Healthcare - We are saving patient lives and enabling individuals to experience improved health outcomes. - Market Opportunity - Tackling one of the largest healthcare problems today. - Dramatic Growth - Managing more than 18 million lives across prominent health plans after only 4 years in the market.
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