• Supervise all leasing, collections, maintenance dispatching, and administrative activities. • Ensure all rental inquiries are answered promptly. • Monitor lead conversion rates, applications, approvals, move-ins, and occupancy levels. • Supervise daily posting of rental advertisements on Facebook Marketplace, Craigslist, Zillow, and other rental platforms. • Review guest cards, applications, collections reports, and vacancy reports. • Coordinate maintenance requests and follow up until completed. • Manage and supervise team members and provide daily performance coaching. • Identify operational problems and recommend solutions to improve occupancy and collections.

• The Program Associate, Beacon ensures the effective implementation and execution of the AACN Beacon Award Program, ensuring alignment with program and organizational objectives. • This role serves as the principal internal authority for inquiries from customers and volunteer reviewers, exercising advanced problem-solving capabilities to resolve complex issues, streamline cross-functional processes, and optimize program workflows to ensure successful strategic outcomes. • Operating with a high level of autonomy, this role evaluates complex program requirements. • It suggests initiatives to align with program and organizational goals, ensuring the operational optimization and continuous evaluation of the Beacon Award program. • The position applies expertise to exercise discretion in decision-making on business matters affecting Beacon outcomes, focusing on administering program workflows, leading high-level communication, and making independent determinations to interpret guidelines and implement appropriate resolution pathways in varied and complex situations.

• Perform supportive outreach, follow-up, and engagement with members. • Facilitate programs and activities that promote holistic health and improve members’ health literacy/education (teaching self-management skills, sharing self-help recovery resources, distributing educational materials on chronic conditions, etc. • Arrange/schedule various member services, including appointments, wellness reminders, and non-emergency medical transportation needs. • Collaborate with the Care Manager and other personnel of the care team to communicate information regarding the members’ care, including health updates and changes. • Participate in relevant educational case conferences. • Ensure the proper storage and transmission of sensitive health records.

• Engage identified member into applicable Care Management program and utilizes data and information from multiple sources to address member’s needs to make clinical decisions. • Identify Trillium members appropriate for population health programs; Working with Care Management and external partners to enroll and engage members by identifying mission/goals and objectives of the program along with assisting in completing a thorough clinical background. • Work collaboratively with members of the multidisciplinary team to develop tools and interventions designed to achieve optimal patient outcomes. • Coordinate and facilitate with Care Management staff and/or external partners timely implementation of assessments, care plans, and appropriate interventions for identified member populations following established policies and procedures. • Use a collaborative approach to assist the member with self-management goals and identifying barriers by addressing the total individual.