• Act as the professional source for integration through the Project implementation including Pre-sales, Sales & Post-sale for new and existing clients • Working with clients and partners to solve technical challenges regarding their unique environment and requirements. • Leading improvements and Enabling our sales and engineering process (via tools, processes, and other initiatives), Creating documentation, whitepapers, and other supporting material for internal and client usage. • Design, build, test, and maintain integrations via APIs for cloud-based applications and HR/recruiting systems, with a focus on quality, scalability, and reusability. • Handle a wide range of request types and endpoints, maintaining and contributing to a shared library of proven API calls and integration patterns. • Own the full integration lifecycle on assigned client engagements — from scoping and design through deployment and post-launch support. • Proactively identify and drive improvements to workflow solutions through ongoing research, testing, and validation. • Act as the primary technical liaison between clients, internal team members, and stakeholders — defining requirements and clarifying project scope and roadmaps. • Lead virtual and onsite solution design sessions, translating client needs into clear integration architectures and delivery plans. • Build trusted relationships with client technical teams, earning credibility through responsiveness, expertise, and follow-through. • Communicate complex technical concepts clearly to both technical and non-technical audiences. • Mentor junior consultants on integration best practices, client communication, and technical problem-solving. • Contribute to and maintain the team's repository of technical solutions, design guidelines, and reusable assets. • Participate in team knowledge-sharing sessions and help elevate the overall technical bar of the integration practice. • Surface recurring patterns or gaps to the Integrations Team Lead and Manager to inform tooling, process, and product improvements.

• Lead value realization planning for strategic and enterprise accounts, tracking outcomes against existing business value assessments and establishing the value baseline and measurement framework for tracking outcomes. • Build and maintain scaled AI value realization capabilities that enable our Customer Success team to have value conversations with their named accounts at the pace our customer base demands, including an AI-powered value realization tool and the enablement programs and frameworks that translate platform outcomes into CSM-ready conversations. • Engage directly with strategic accounts to lead value realization conversations, helping customers articulate the business outcomes they have achieved on Webflow, identify the opportunities still ahead, and build the business case for going deeper on the platform alongside Customer Success and Sales. • Partner with CSMs, CX Programs, Solutions Architects, and Forward Deployed Engineers to connect customer business goals to the Webflow capabilities most likely to drive measurable outcomes, with a specific focus on Webflow’s native AI features and agentic capabilities that accelerate time to value. • Own the design, build, and ongoing maintenance of a customer outcome database that connects platform adoption signals to measurable business outcomes, serving as a shared asset across post-sale, product, and revenue teams. • Lead integration efforts across the post-sale value ecosystem, mapping how AI value realization tooling, executive business reviews, and other post-sale capabilities connect to one another and to the broader customer journey.

Role Description We are looking for proactive, people-oriented individuals to join our remote team as Customer Journey Consultants. In this role, you'll support clients throughout various stages of their experience by providing guidance, coordinating important details, and ensuring a smooth process from beginning to completion. This opportunity is perfect for individuals who enjoy building relationships, staying organized, and delivering outstanding service in a flexible work-from-home environment. - Serve as a resource for clients by answering questions and providing timely assistance - Help coordinate requests, schedules, and service-related activities - Guide clients through processes and available options - Communicate important updates, reminders, and confirmations - Monitor ongoing requests and ensure follow-up actions are completed - Review information for accuracy and maintain detailed documentation - Support client satisfaction by addressing concerns and helping identify solutions - Maintain organized records within company systems and platforms - Participate in training programs and team development opportunities Qualifications - Strong interpersonal and communication skills - Excellent organizational and multitasking abilities - Customer-focused mindset with strong problem-solving skills - Comfortable using technology, online tools, and communication platforms - Ability to work independently and manage responsibilities effectively - Reliable internet connection and basic computer proficiency - Strong attention to detail and follow-through - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain or other qualified regions Benefits - Fully remote work opportunity - Flexible scheduling options - Comprehensive onboarding and training - Ongoing mentorship and coaching - Professional growth and advancement opportunities - Performance-based incentives and recognition - Access to travel-related discounts and exclusive benefits - Positive, team-focused work culture

Role Description We're currently seeking motivated, organized individuals to join our growing team as Destination Services Consultants. In this client-focused role, you'll assist with coordinating travel-related services, supporting vacation planning activities, and helping travelers enjoy a smooth and enjoyable experience before, during, and after their journey. If you enjoy working with people, researching options, and helping turn plans into reality, this flexible remote opportunity may be a great fit. - Assist clients with destination planning and travel coordination needs - Research accommodations, activities, transportation options, and vacation experiences - Help organize travel arrangements using approved company tools and resources - Provide clients with important travel information, confirmations, and updates - Support itinerary adjustments, schedule changes, and special requests when needed - Ensure travel details and documentation are accurate and complete - Maintain organized records and client profiles within company systems - Communicate professionally through phone, email, and online platforms - Stay informed on destination information, supplier updates, and company procedures - Participate in training programs, team meetings, and ongoing development opportunities Qualifications - Strong communication and customer service skills - Excellent organizational abilities and attention to detail - Ability to manage multiple tasks and deadlines effectively - Comfortable learning new technology and web-based systems - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other countries Benefits - 100% remote position - Flexible scheduling options - Full training and onboarding provided - Ongoing mentorship and professional guidance - Career growth and leadership development opportunities - Performance-based incentives and recognition programs - Access to travel industry discounts and perks - Supportive and collaborative team environment Ideal Candidate - Enjoy helping others create memorable experiences - Have strong problem-solving and relationship-building skills - Thrive in a flexible, remote work environment - Communicate professionally and confidently - Adapt well to changing priorities and client requests - Have an interest in travel, tourism, hospitality, customer experience, or service-focused careers