• Supervise team of AIL Life claims associates and oversee daily operations to ensure achievement of performance/productivity standards. • Understand, interpret, and effectively communicate contractual language in Life and Accident policies. • Provide expertise and leadership support to team in resolving complex claim issues. • Evaluate daily workflow in Onbase platform and load balance claims as needed to ensure even distribution of work. • Review high cost claims and claims over the authority level of individual examiners for accuracy and compliance adherence. • Ensure each associate is equipped with the tools, knowledge and resources to be successful in their role while also recognizing training gaps and opportunities for retraining. • Provide constant feedback to associates and counsel on matters of performance, attendance, and/or conduct. • Ensure Mainframe & Onbase systems are functioning properly and partner with IT to address system issues. • Utilize effective written and oral communication to respond professionally and with a sense of urgency to escalated claim issues received via mail, fax, or email. • Proactively communicate with management regarding problems such as staffing, high/low work volume, emergency situations, etc. • Identify process improvement opportunities and use logic and reasoning to compare strengths/weaknesses of alternative resolutions. • Conceptualize innovative technical solutions that translate into efficiencies within the unit. • Develop and maintain strong relationships with cross functional partners in Policy Services, Customer Service, Agency Offices, and Legal to accomplish organizational goals. • Cultivate a positive, high-performing team by modeling cultural expectations of accountability, continuous improvement, collaboration, and creativity. • Motivate and provide development direction to team members while fostering an environment of continuous growth. • Support culture and employee engagement activities and promote employee development. • Delegate additional responsibilities and stretch assignments to high potential examiners to position them for successful advancement within the organization. • Perform off-cycle quality review claim audits to ensure proper coding, documentation, and compliance with regulatory standards. • Maintain and monitor diary of questionable, sensitive, or possible fraudulent claims. • Collaborate with manager and Human Resources to develop action plans for underperforming associates and ensure adherence to progressive disciplinary guidelines. • Write value-based performance appraisals and conduct effective colleague performance discussions. • Support organizational training initiatives and ensure staff is updated on mandatory role-appropriate training. • Complete monthly/adhoc reports with data interpretation to identify trends and issues to facilitate management in strategic decision making. • Develop contingency plans to meet objectives during challenging circumstances (i.e. staffing shortages, high work volumes, system implementation, etc.). • Effectively present complex information to key stakeholders to influence acceptance of innovative suggestions. • Lead and partner on claims and other business projects as needed, concurrently with daily responsibilities. • Partner with manager to retain staff and build bench strength within the organization to achieve overall turnover goals. • Interview, hire, and mentor new claims associates. • Performs other duties as assigned. Some travel may be required.

Lead and develop coaches while building relationships with schools and families. Ensure smooth operations across multiple locations and represent programs at community events to enhance visibility and enrollment growth.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description About the Role To support Nexthink's continued growth, we are hiring a Technical Partner Manager (TPM) to drive pre-sales engagement with global Managed Service Provider (MSP) partners, with a particular focus on partners operating from India. The TPM will support the MSP Sales team by acting as the trusted technical advisor, helping to expand Nexthink's footprint through technical leadership, enablement, and value-driven selling across global MSP ecosystems Key Responsibilities Partner Enablement & Strategy - Define and execute the Global MSP technical enablement strategy, equipping partner teams to independently position, demonstrate, and sell Nexthink solutions - Enable MSP partners to integrate Nexthink into their service portfolios and go-to-market offerings - Build long-term technical relationships with partner stakeholders and drive continuous capability uplift Pre-Sales Execution - Act as the primary technical pre-sales lead for MSP-aligned opportunities - Support the full sales cycle, including solution positioning, demonstrations, proof-of-value (POV) engagements, and technical validation - Lead value-based workshops to articulate how Nexthink delivers measurable business outcomes - Support large, complex enterprise opportunities and help drive deals to successful closure Collaboration & Stakeholder Management - Partner with MSP account teams on pipeline development, account planning, and QBRs - Act as a technical liaison between MSP partners and Nexthink product teams, providing feedback on requirements, roadmap, and market needs - Engage with cross-functional stakeholders (IT Operations, ITSM, Security, Digital Workplace) to build strong solution alignment Thought Leadership & Advocacy - Act as a Nexthink subject matter expert (SME) internally and externally - Contribute to partner-facing content, including case studies, proposals, and RFP/RFI responses - Deliver presentations at customer events, partner sessions, and industry forums - Help shape innovative, partner-led services built on the Nexthink platform Success in this role will deliver: - MSP partners confidently and independently positioning Nexthink in their offerings - Growth in partner-led pipeline, deal size, and technical win rates - Strong technical credibility with senior stakeholders across partner and customer organisations - Successful enablement programs that scale across global MSP teams Qualifications Experience - Extensive experience in pre-sales, solution consulting, or technical sales within SaaS or cloud environments - Proven experience working with and enabling global MSP partners - Track record of supporting revenue growth and contributing to complex sales cycles - Experience in value selling and engaging with senior business and technical stakeholders Technical & Domain Expertise (one or more areas) - Digital Employee Experience (DEX) / End-User Computing / Workplace services - IT Service Management (ITSM) and ITIL frameworks - Cloud and workplace transformation (e.g., Microsoft 365, Windows 11, migrations) - Security, governance, risk, and compliance - Experience in designing or operating enterprise IT services or service desks Skills & Attributes - Strong business and commercial acumen with a value-driven mindset - Excellent presentation, communication, and storytelling skills, including executive-level engagement - Ability to operate independently in a fast-paced, global environment - Highly collaborative, with the ability to influence across partner and internal teams - Technically curious and able to rapidly learn and articulate Nexthink's platform and value Additional Information - Language: Fluent English required - Travel: Domestic travel within India and occasional international travel Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Health insurance through our partnership with Bajaj, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. - Free access to professional training platforms to explore your interests and enhance your skills. - Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. - New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. - Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. - Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

• Own end-to-end RPO service delivery, including workforce planning, recruiting execution, performance management, client SLAs, and continuous improvement. • Design and scale RPO delivery models supporting enterprise clients across multiple industries, hiring volumes, and geographies. • Ensure consistent, high-quality recruiting outcomes across services such as sourcing, screening, scheduling, onboarding coordination, and workforce analytics. • Build the operational foundation for a new and growing RPO business, including org design, capacity models, delivery playbooks, and implementation frameworks. • Develop scalable standard operating procedures (SOPs), quality assurance frameworks, and training programs for recruiting teams. • Drive operational readiness for enterprise implementations, transitions, and new client launches. • Own operational P&L performance, including cost management, productivity, margins, and revenue per recruiter. • Serve as an executive sponsor for key enterprise RPO clients, ensuring high satisfaction, renewals, and expansion opportunities. • Partner closely with Sales, Product, Technology, and HR to ensure operational feasibility of RPO solutions sold. • Drive continuous improvement initiatives across recruiting processes, candidate experience, and hiring manager satisfaction.