Perform clerical duties, maintain patient records, assist with patient flow coordination, and communicate effectively with staff and visitors to ensure efficient unit operations and high-quality patient care.

Perform clerical duties, maintain patient records, facilitate patient flow and transportation, and coordinate supplies and equipment within the unit, ensuring effective communication and operational efficiency.

Role Description The Virtual Assistant role is considered an independent contractor. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass: - Initiating courtesy calls to clients upon case assignment - Providing detailed explanations of the reduction process - Meticulously logging phone calls, case statuses, and documents into the online document management software - Ensuring the efficient linkage of releases onto Litify - Confirming PIP benefits and validating damages with a complete provider list - Confirming balances due on medical accounts - Negotiating bills with providers - Sending out reductions promptly - Maintaining regular client contact, addressing queries every two weeks - Conducting case reviews and personal audits for productivity - Developing and monitoring weekly projection reports Additional responsibilities may include: - Answering, screening, and routing incoming calls to the appropriate team member - Taking and relaying messages or transferring calls to voicemail when staff are unavailable - Logging phone calls and uploading documents into the online document management system - Providing clerical support to office staff, including faxing, copying, and file organization - Maintaining regular communication with clients and responding to questions - Obtaining insurance coverage information in a timely manner - Following up on medical treatment and confirming continuity of care - Requesting and obtaining medical records and billing statements from providers - Communicating with insurance companies regarding treatment status and updating adjuster information in the system - Performing additional administrative and case-related duties as assigned Qualifications - Fluent in both English and Spanish (spoken and written) - Willingness to work overtime as needed - Strong written and verbal communication skills - Resourceful and proactive in resolving issues - Self-motivated with the ability to multitask - Able to work independently with minimal supervision Requirements - Computer: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms - USB noise-cancelling headset - Webcam for daily meetings Benefits - Health care benefits and paid time off is not provided.

• Provide live medical scribing support during telemedicine visits • Help keep charts updated, organized, and ready for provider review • Assist with chart preparation before appointments by reviewing notes, labs, medications, and relevant patient history • Enter key clinical details into the EMR, including main concern, diagnosis context, and medication information • Support lab ordering workflows , including selecting the correct lab facility, attaching diagnosis codes, and helping ensure orders are complete • Assist with reviewing referrals, authorizations, and supporting documents before patient visits • Handle prior authorizations as part of the clinic's daily workflow • Provide Spanish-English bilingual support , including real-time translation during patient interactions when needed • Help support patient coordination and scheduling workflows • Handle an average of 40 calls per day when not actively scribing • Step in for backup phone and admin support when in-office staff need coverage • Communicate clearly with the clinic team regarding urgent updates, follow-ups, and task status • Maintain high standards for confidentiality, HIPAA compliance, and documentation accuracy