Pricefx is the global leader in enterprise pricing intelligence. We help the world’s largest companies find and recover hidden margin, govern pricing decisions at scale, and turn insight into action across every deal, product, and customer. Most companies make hundreds of thousands, or even millions, of pricing decisions every year, and small mistakes quietly drain millions in margin. Pricefx helps companies find that hidden margin fast. Our Agents quickly identify where they’re losing money or missing growth opportunities and connect those actions to core price management and quote-to-cash processes to optimize value capture at scale. Our product vision is: Every Deal. Priced Right. Every Time. Your mission?In this role, you will help customers maximize the value of our SaaS pricing and revenue optimization solution by guiding them through onboarding, driving product adoption, supporting retention efforts, identifying growth opportunities, fostering customer advocacy, and maintaining operational excellence. You should be passionate about helping customers achieve business outcomes, enjoy building relationships, and be eager to develop expertise in SaaS technology, pricing strategy, and customer success. You will be in charge of…Customer Onboarding & Time-to-Value - Partner with new customers to ensure successful implementation and onboarding of the subscribed capabilities - Leverage customer discovery sessions to understand business objectives, pricing challenges, and success metrics - Identify and encourage product training and educational resources to accelerate customer adoption and value realization - Collaborate with implementation partner, product, and support teams to ensure seamless customer experience Product Adoption & Customer Engagement - Proactively monitor customer usage and engagement trends to encourage solution adoption - Conduct cadenced alignments, top-to-tops, business reviews, and value sessions with customers - Educate users on best practices, product capabilities, and new feature releases - Identify opportunities to improve customer workflows and business outcomes through solution utilization Customer Retention & Relationship Management - Build trusted relationships with customer stakeholders and serve as their primary point of contact - Monitor customer health indicators and proactively address risks that could impact customer satisfaction or renewal - Resolve customer concerns by partnering with cross-functional teams to deliver effective solutions - Support customer renewal efforts by demonstrating business value and measurable outcomes Account Growth & Expansion - Identify opportunities for upselling and cross-selling additional products or services capabilities - Partner with Sales teams to support expansion conversations - Leverage customer goals and business needs to uncover future growth opportunities - Create realized value statements as a baseline for revenue retention and account growth strategies Customer Advocacy & Voice of the Customer - Gather customer feedback and communicate insights to Product, Engineering, and Leadership teams - Encourage participation in customer advocacy programs such as customer and prospect reference programs, case studies, webinars, and testimonials - Promote customer success stories and best practices across the customer community - Act as an advocate for customers while balancing business objectives Operational Excellence & Data-Driven Success - Maintain accurate customer records, engagement history, and success plans within Salesforce as one source of truth - Track key performance indicators, including adoption, customer health, retention, and satisfaction metrics - Analyze customer data to identify trends, opportunities, and areas for improvement - Contribute to process improvements that enhance customer experience and team efficiency What should you have to succeed? - Bachelor’s degree in Business, Communications, Marketing, Technology, or a related field preferred. - Minimum 5 years of experience in customer success, account management, sales, SaaS, or customer-facing roles. - Strong communication, presentation, and relationship-building skills. - Analytical mindset with the ability to interpret customer data and business metrics. - Commercial Aptitude - Ability to manage multiple priorities in a fast-paced environment with minimal supervision - Experience with Microsoft Office Suite, CRM platforms such as Salesforce, HubSpot, and Groove, and AI LLMs - Passion for helping customers achieve measurable business outcomes. Success Metrics - Customer onboarding completion and time-to-value < 6 months - Customer retention and renewal rates of > 98% Gross Revenue Retention - Expansion revenue opportunities identified and closed to achieve>110% Net Revenue Retention - Customer satisfaction (CSAT) and Net Promoter Score (NPS) > 45 - Customer advocacy and reference participation >90% - Product adoption and engagement rates Location - Remote Opportunity: in a metropolitan city with access to a major airport Other job specifics… - Full-time employment - Ability to travel domestically and internationally up to 20% What will you love about us?Our people appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews. We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, we offer free (sick) days, your birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges. Pricefx is also an environment where diversity, equity, and inclusion are supported and respected. This is why we are proud members of the Pride Business Forum and ensure fairness in the Gender Pay Gap. We’re also proud to offer some amazing benefits. - Bring your own device (BYOD) - Monthly $260 IT allowance (laptop, mobile, and internet) - 401K contribution dollar for dollar up to 4%, and your contributions are vested immediately - 20 vacation days, 3 free (sick days), 15 public holidays, and 1 additional day off during your birthday month - Sabbatical program after 5 years of service - Robust healthcare, dental, and vision coverage with ADP - 16 weeks of 100% paid maternity leave with a new baby bonus - Holiday and Referral bonuses Compensation The base salary range for this role is $115,000-$140,000 per year, with actual pay determined by experience, skills, and location. This role is also eligible for variable pay targeted at 25% of base salary, with actual payout to be determined in accordance with then-current variable pay policy(ies). Pricefx is committed to ensuring competitive and equitable compensation practices, including with respect to pay transparency. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates. #BI-REMOTE

Role Description The Client Success Manager is responsible for managing a high-volume portfolio of PatientNow customers, including single-location medspas, salons, and growing aesthetic practices. This customer segment operates at significant scale, making operational efficiency, digital engagement, and smart automation just as important as building trusted customer relationships. This individual contributor will own customer retention, product adoption, and expansion within their portfolio while helping build and optimize scalable customer success programs. The ideal candidate enjoys designing efficient processes, leveraging automation and AI tools, and delivering exceptional customer experiences across a large book of business. This position reports to the Director of Client Success and is fully remote. - Manage a high-volume portfolio of customers, delivering proactive guidance that drives adoption, retention, and customer satisfaction. - Execute a scalable customer engagement strategy by leveraging automation, digital communication, and personalized outreach throughout the customer lifecycle. - Build, maintain, and optimize automated playbooks within ChurnZero, including health score triggers, risk alerts, onboarding journeys, and renewal campaigns. - Utilize AI tools such as ChatGPT, Microsoft Copilot, ProShort, or similar technologies to create personalized customer communications, educational content, and workflow efficiencies. - Identify customer health trends using ChurnZero data, product usage metrics, and other leading indicators, proactively engaging customers at risk of churn. - Drive product adoption and identify opportunities for upsell and cross-sell through consultative customer conversations and business reviews. - Develop and deliver digital-first engagement programs, including webinars, video communications, scalable business reviews, and educational campaigns. - Partner closely with Sales, Support, Product, and Customer Success leadership to improve customer experiences, refine processes, and share customer insights. - Maintain accurate customer records and activity within ChurnZero and Salesforce to ensure visibility into customer health, engagement, and business outcomes. - Stay current on PatientNow products, payment solutions, AI capabilities, and trends within the medical aesthetics industry to provide strategic guidance to customers. Qualifications - 2+ years of Client Success Management or Account Management experience, preferably managing a high-volume book of business. - Experience leveraging customer success platforms such as ChurnZero, Gainsight, Totango, or similar solutions. - Hands-on experience using automation and AI tools to improve customer engagement and operational efficiency. - Experience with CRM platforms such as Salesforce preferred. - Strong analytical skills with the ability to interpret health scores, customer usage data, and renewal indicators to prioritize engagement. - Excellent written and verbal communication skills, with the ability to create compelling digital customer experiences at scale. - Process-oriented mindset with enthusiasm for building and improving scalable customer success programs. - Highly organized with exceptional time management skills and the ability to effectively prioritize a large customer portfolio. - Strong sense of ownership, accountability, and customer advocacy. - Familiarity with PatientNow or similar practice management, healthcare SaaS, or payment platforms is preferred. - Experience supporting customers within SaaS, healthcare technology, medical aesthetics, or related industries is preferred. Requirements - Adaptability: Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. - Business Ethics: Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethics. - Communications: Exhibits good listening and comprehension. Clearly expresses ideas and thoughts in written as well as verbal form. Selects and uses appropriate communication methods. - Continuous Learning: Assesses own strengths and weaknesses. Continuously pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. - Problem Solving: Develops creative solutions. Gathers and analyzes information skillfully. Identifies and resolves problems in a timely manner. Works well in group problem solving situations. - Teamwork: Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Executive is responsible for providing strategic leadership and driving the execution of post-sales activities across our most valuable accounts within the Enterprise, Industries, and Commercial sectors. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: - Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. - Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. - Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. - Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. - Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. - Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. - Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized Qualifications Ideal Candidate: We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level. Key Requirements: - AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights - Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments. - C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world's largest enterprises.. - Leadership Expertise: A minimum of 10+ years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives. - Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts. - Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives. - Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations. - Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs. - Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution. - Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels. - Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success. - Fluency in Dutch & English are essential This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

• Build and maintain professional relationships with prospective and existing clients. • Consult with clients to identify travel goals, preferences, and budget requirements. • Research and recommend travel solutions, including cruises, resorts, hotels, vacation packages, tours, and other travel services. • Coordinate reservations and assist clients throughout the planning and booking process. • Maintain accurate client records and documentation while ensuring confidentiality and data integrity. • Respond promptly and professionally to client inquiries through email, phone, and virtual communication platforms. • Conduct follow-up communications to encourage repeat business, referrals, and long-term client relationships. • Assist with business development efforts through networking, relationship-building, referrals, and social media engagement. • Stay informed on travel industry updates, supplier offerings, promotions, and destination knowledge. • Deliver a high level of customer service while maintaining professionalism, accuracy, and attention to detail.