• Work cross functionally with a dedicated Account Management team, including, underwriting, Sales, and leadership support to ensure proactive, end to end, and ongoing ownership and accountability for each client • Be well versed in client data and prepared to partner with clients on strategic recommendations to inform renewals and growth opportunities • Use data to develop strategic account plans for clients to evaluate business needs and, as needed, make recommendations for changes to Gravie’s benefit solutions • Facilitate kick-off meetings with employers’s populations, meet with clients regularly, and ensure you are providing accurate and timely answers to clients questions • Conduct monthly reviews of each client's claims experience, providing updates and recommendations for cost savings • Plan for and present quarterly progress reports on goals to the client and broker • Conduct proactive and data driven mid-Year Pulse Checks focused on intervention strategies, renewal planning, and performance optimization • Present strategic renewal proposals to clients and negotiate rates as needed, working directly with the Underwriting Team and leadership to ensure a successful renewal • Be knowledgeable about Gravies marketing campaigns in order to leverage accounts to strategically upsell Gravie products based on utilization • Be knowledgeable of all Gravie offerings and the regulatory and compliance requirements of each offering and continuously educate clients about Gravie’s products and services • Ensure new employer clients have a smooth transition from sales and have a successful new client implementation experience • Research and resolve client issues and elevated member issues from Gravie’s advisor team, ensuring resolution is taking in account the “full picture” of the client • Effectively use and document client information in our CRM system

• Act as first point of contact for external service enquiries and escalations • Ensure timely and quality responses to customer queries • Schedule and chair customer meetings including regular service reviews with key customer stakeholders • Build and maintain excellent relationships across the customer base • Identify and assess customers’ pressures, needs, challenges, to achieve and exceed customer satisfaction • Understand our customer contractual obligations, including SLAs, and regularly track and review performance against these • Work with finance and the delivery teams to ensure accurate billing, minimising disputes, and payments in line with the contract terms • Work with the finance partner to produce monthly and quarterly customer-facing financial summaries for actuals and forecasts for program delivery and ongoing service • Use our support systems to produce regular customer service reports and quality documentation covering SLAs, service performance, incidents and problems • Analyse and present service data to customers via reporting and service reviews • Use service data and customer feedback to identify trends and areas of opportunity for improvement • Work internally to ensure tasks are carried out in a timely manner and in line with customer expectations • Understand and engage in the incident management process, acting as the liaison between Wifinity and customer where required • Manage stakeholders through regular reporting and engagement • Continuously improve customer experience

• Play a critical role in the successful launch and growth of Mineralys’ first commercial product within an assigned territory • Educate healthcare providers on Mineralys’ product • Build trusted customer relationships • Drive product adoption • Achieve territory sales performance goals

• Develop and maintain a strong understanding of the disease state, clinical data, and relevant treatment guidelines • Build and execute a comprehensive territory business plan aligned with brand strategy, launch priorities, and sales objectives • Drive product adoption and compliant utilization among targeted healthcare providers • Analyze territory trends, customer needs, and competitive activity to identify opportunities • Consistently deliver against sales goals, call activity expectations, and launch milestones • Maintain accurate territory reporting and CRM documentation