• Plan, direct, coordinate, and deliver activities for designated clinical-study projects to ensure project objectives of quality, scope, cost, and time are accomplished. • Serve as primary point-of-contact and primary escalation point to the client. • Coordinate and oversee all functional services including external vendors to the established timeline and budget. • Manage the study budget, ensuring project remains within scope and that any out of scope activities are identified early and handled as appropriate. • Ensure functional areas are fully aware of the study scope and are managing the scope for their functional areas accordingly. • Manage the financial health of assigned studies, including oversight of project profitability, billable project hours, and compliance with on-time, accurate billing and forecasting to support business objectives. • Develop robust and comprehensive project plans, including timelines and proactive risk management and mitigation. • Ensure Quality management for assigned projects, including eTMF Inspection readiness. • Maintain integrated collaboration with all functional operations in the delivery of the program. • Establish tracking metrics to monitor trial and team progress towards project goals. • Prepare project status updates and report on progress to clients and senior management. • Lead both internal and client meetings and set expectations for the project team. • Communicate effectively with client and Precision management to relay protocol/study issues. • Ensure study specific training compliance for the duration of the project. • Support business development and marketing activities as appropriate, including travel to Bid Defence meetings as required. • Perform other duties as assigned by management. • Ensure compliance with organisational training, time-reporting and any other administrative duties as required. • Provide ongoing feedback for functional team members including annual performance reviews. • Ability to travel domestically and internationally including overnight stays.

• Lead global clinical operations strategy and execution for assigned clinical trials. • Drive study startup including site selection, monitoring strategy, and operational planning. • Coordinate cross functional teams across geographies ensuring alignment on timelines quality and deliverables. • Monitor study progress including recruitment retention data quality and timelines and take corrective action when needed. • Identify risks early and implement mitigation and contingency plans. • Provide leadership direction and performance feedback to project team members. • Function as primary point of contact for sponsors on clinical operations topics. • Ensure compliance with ICH GCP regulatory requirements and internal processes. • Oversee maintenance and quality of study documentation and central files. • Support audits inspections and study closeout activities including database lock and archiving. • Provide strategic oversight of the integrated data delivery (IDD) framework and champion a proactive data-quality culture

Role Description Dandy is hiring a Clinical Support Expert to join our rapidly growing, venture-backed company. As a critical member of the Customer Experience Team, you will ensure our dental professionals receive best-in-class technical expertise and customer service. You will serve as a high-level clinical authority, tackling the most complex cases and driving quality improvements across the organization. What You'll Do - Expert Case Resolution & Support - Resolve complex clinical inquiries, handling time-sensitive escalations from frontline agents, Account Management, and cross-functional teams with expert precision and clinical accuracy. - Manage booked calls to advise and work to resolve complex, practice-level case issues. - Serve as the primary escalation point for inbound clinical support tickets, providing customer service and clinical guidance to doctors via phone, live chat, video, and email regarding complex cases and treatment planning. - Act as the liaison between doctors and the lab, translating clinical feedback and preferences into actionable outcomes for live orders. - Quality Assurance and Training Leadership - Perform Quality Assurance (QA) reviews of agent work to ensure clinical accuracy and adherence to Dandy standard operating procedures. - Act as a Subject Matter Expert (SME) to support and coach new hires, providing specialized clinical training and offering ongoing guidance to the frontline team. - Advise on and lead special cross-functional projects aimed at improving clinical processes and outcomes. - Assist in the creation, review, and updates of Knowledge Base articles to maintain an accurate and comprehensive repository of clinical information. - Propose and oversee the up-leveling of clinical knowledge and quality standards based on trends and doctor feedback. Performance Measured By - QA and Clinical Accuracy: The precision and correctness of your clinical guidance and resolutions including mastery of Dandy digital dental workflows and best practices. - SLAs for Escalation Handling: Timeliness and effectiveness in resolving escalated issues. - Effectiveness of Training and Coaching: The positive impact of your SME support on new hire ramp-up and overall team performance. - Schedule Adherence and Attendance: Consistency in maintaining your assigned schedule and compliance to attendance policy. Qualifications - Minimum 5+ years of experience in a high-volume lab setting, with experience in digital dental labs being a plus. - Minimum 3+ years of experience in 3Shape CAD/CAM digital design for dentures and partials. - Strong current knowledge of removables dental systems and their digital components. - Prior experience in a customer-facing role within a lab or dental organization. - Customer-focused mindset: driven to connect with doctors, troubleshoot issues, and deliver an exceptional experience. - Skilled at building rapport with clinicians, providing empathetic support, and handling complex concerns with professionalism. - Confident engaging with doctors in real time via chat, phone, or video calls, answering questions and building trust quickly. - Proficient in computer applications, with excellent written and verbal communication skills, able to convert clinical and technical feedback into clear, actionable insights. - Experienced in training & coaching, acting as a subject matter expert, and mentoring colleagues to elevate performance. - Skilled at reviewing and assessing the quality of work to ensure accuracy and adherence to standards. - Highly independent problem solver with a strong sense of accountability. - Proven track record of meeting service level agreements (SLAs) while maintaining high-quality standards for every case. - Strong organizational skills and attention to detail, with the ability to review multiple case outcomes and provide informed clinical guidance. - Enthusiastic about working in a fast-growing, fully digital lab and contributing to a high-performance culture. Benefits - Comprehensive and inclusive benefits tailored to each country where we operate. - Local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off. Company Description Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology.

Role Description We are sharing a specialised part-time consulting opportunity for experienced healthcare professionals across clinical practice, nursing, healthcare administration, compliance, pharmacy, health information management, medical billing, revenue cycle, health economics, and healthcare data analysis. This role supports current and upcoming remote consulting opportunities focused on AI-assisted healthcare workflow training, clinical pathway documentation, operational process evaluation, regulatory and compliance review, and high-quality project execution. Selected professionals will translate real-world healthcare workflows, clinical decision-making, and operational processes into structured examples, review AI-generated healthcare outputs, and provide detailed feedback based on clinical, operational, regulatory, or administrative expertise. Key Responsibilities - Healthcare Workflow Documentation - Document end-to-end healthcare workflows involving patient care pathways, diagnosis, treatment selection, hospital operations, clinical coordination, pharmacy workflows, compliance processes, revenue cycle, or administrative decision-making. - Create structured examples that reflect real-world healthcare judgment, evidence-based practice, operational constraints, and process sequencing. - Translate clinical and healthcare operations expertise into clear workflow steps, decision frameworks, and task-based deliverables. - Support work across multiple healthcare specialties depending on professional background, credentials, and project needs. - Clinical, Operational & Compliance Review - Review and refine AI-generated clinical analyses, healthcare workflow outputs, operational recommendations, or compliance-related content. - Evaluate outputs for accuracy, safety, completeness, regulatory alignment, and practical usefulness. - Validate content against clinical guidelines, quality standards, healthcare regulations, documentation expectations, and operational best practices. - Identify missing steps, unsafe recommendations, workflow gaps, regulatory concerns, incomplete reasoning, or unclear process logic. - Structured Feedback & Quality Control - Provide clear written feedback explaining clinical, operational, administrative, pharmacy, compliance, or revenue cycle reasoning. - Follow detailed task instructions, quality criteria, and project-specific workflow standards accurately. - Review discrete healthcare workflow deliverables and identify areas for improvement. - Collaborate through asynchronous project workflows to improve healthcare process representations and AI-assisted outputs. Qualifications - Significant professional experience in healthcare, clinical practice, nursing, healthcare administration, compliance, pharmacy, medical records, health economics, revenue cycle, billing, reimbursement, or related healthcare operations. - Strong ability to clearly articulate clinical, administrative, regulatory, or operational reasoning. - Experience translating real-world healthcare decisions into structured workflows, documentation, training materials, or quality review outputs. - Strong attention to detail and ability to identify safety risks, process gaps, documentation issues, or reasoning errors. - Comfort reviewing AI-generated healthcare content and applying detailed evaluation criteria. - Excellent written communication skills. - Ability to work independently in a remote, asynchronous, project-based environment. - Current or recent healthcare domain expertise aligned with one or more project workstreams. Requirements - Physicians may have an MD or DO, active license, board certification, and experience in primary care, specialty practice, clinical quality, EHR workflows, or healthcare decision-making. - Nursing professionals may have an active RN license, clinical or nursing leadership experience, specialty certification, care coordination, quality improvement, or healthcare operations background. - Healthcare administrators may have hospital, health system, clinic operations, reimbursement, compliance, value-based care, or leadership experience; MHA or similar training may be relevant. - Health information and medical records professionals may have RHIA, RHIT, ICD-10, EHR documentation, coding, documentation accuracy, or compliance audit experience. - Healthcare compliance and regulatory professionals may have experience with HIPAA, state licensing, accreditation, fraud and abuse compliance, or healthcare legal and regulatory frameworks. - Health economics and data analysis professionals may have experience with claims data, outcomes research, health IT, EHR analysis, claims databases, or healthcare analytics. - Pharmacy professionals may have a PharmD, active license, clinical or hospital pharmacy experience, medication therapy management, or drug interaction expertise. - Medical billing and revenue cycle professionals may have experience in billing operations, reimbursement, coding, claims, denials, or healthcare financial workflows. Nice to Have - 7+ years of experience in a relevant healthcare domain, or equivalent senior-level expertise depending on role type. - Experience with clinical pathways, quality metrics, EHR workflows, documentation standards, care coordination, utilization management, or value-based care. - Familiarity with HIPAA, accreditation standards, payer requirements, healthcare compliance frameworks, or healthcare regulatory review. - Certifications such as RHIA, RHIT, CCS, CPC, specialty nursing certifications, compliance credentials, pharmacy credentials, or revenue cycle certifications. - Experience creating SOPs, workflow documentation, training materials, audit findings, clinical education content, or structured healthcare process maps. - Experience completing sample tasks, rubric-based reviews, clinical documentation reviews, healthcare quality audits, or structured AI evaluation work. Why This Opportunity - Apply healthcare domain expertise to structured remote project work. - Contribute to high-quality AI-assisted healthcare workflow training and process evaluation. - Use clinical, administrative, compliance, pharmacy, health information, revenue cycle, or healthcare analytics judgment in a focused review environment. - Work on discrete healthcare workflow deliverables aligned with professional credentials and subject-matter expertise. - Remote structure with competitive compensation. Contract Details - Independent contractor role. - Fully remote with flexible scheduling. - Eligible professionals may be based in approved project locations, including Australia, Canada, the United Kingdom, and the United States, depending on project needs. - Work may be structured around discrete healthcare workflow deliverables or task-based assignments. - Part-time project-based commitment depending on availability, onboarding status, credentials, and project needs. - Competitive rates of up to $90 per hour depending on healthcare expertise, credentials, task quality, and project scope. - Screening may include resume or experience summary review, a short practice-area form, license or certification details where relevant, and a brief sample task. - Weekly payments via Stripe or Wise. - Projects may be extended, shortened, or adjusted depending on scope and performance. - Work will not involve access to confidential or proprietary information from any employer, client, vendor, or institution. About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy .