• Join weekly consultation meetings with behavioral health care managers reviewing the Collaborative Care Model patient registry. • Support the consulting psychiatrist in evaluating treatment plans and contributing to medication recommendations for oncology patients with psychiatric co-occurring conditions. • Provide direct psychiatric evaluation and treatment, including prescribing psychiatric medications, when indicated and within scope of practice. • Maintain working knowledge of interactions between psychiatric medications and common oncology treatments, under the guidance of the supervising psychiatrist. • Communicate treatment support and care coordination to oncology teams in alignment with Protocol’s clinical standards. • Evaluate psychiatric risk in the context of oncology care, including suicidal ideation, trauma responses, and the psychiatric impact of cancer diagnoses and treatment. • Collaborate with a multidisciplinary team including behavioral health care managers, oncology providers, and outside psychiatric providers as needed. • Participate in initial and ongoing training required by Protocol. • Engage in ongoing supervision and department meetings as needed. • Maintain licensure in home state and obtain licensure in other states as requested by Protocol (licensure costs for licenses requested by Protocol will be covered). • Perform other duties as assigned.

• Answering inbound calls. • Responding to live chats. • Booking appointments. • Taking and relaying messages to clients. • Providing exceptional customer service across multiple industries.

• Gestión integral del territorio asignado (Valencia). • Instalación y mantenimiento de sistemas y equipos en cliente. • Asesoramiento técnico y seguimiento postventa. • Identificación de oportunidades de mejora y ampliación de servicios. • Desarrollo de negocio en el sector institucional. • Planificación autónoma de agenda y rutas.

Role Description Are you a dedicated RN looking for a full-time, fully remote opportunity? We are seeking talented Registered Nurses to join our telephonic case management team. In this role, you will go beyond basic care coordination--serving as a clinical advocate, educator, and strategic partner in managing complex and high-risk cases. This flexible role allows you to work from the comfort of your home while making a meaningful impact on patients' lives. What You'll Do - Comprehensive Assessment & Planning - Conduct in-depth telephonic assessments of patients’ clinical, functional, psychosocial, and vocational needs - Review medical records, claims data, and treatment plans to identify risks and opportunities for intervention - Develop individualized, goal-oriented Case Management plans with measurable outcomes - Care Coordination & Clinical Oversight - Coordinate care across providers, facilities, and support services to ensure appropriate, cost-effective treatment - Perform utilization review and apply evidence-based criteria to support level-of-care recommendations - Collaborate with physicians, clients, and interdisciplinary teams on complex or non-standard cases - Identify alternative treatment options and Centers of Excellence when appropriate - Patient Education & Advocacy - Educate patients on diagnoses, treatment options, medications, and lifestyle modifications - Provide ongoing coaching to improve compliance, self-management, and overall health outcomes - Address psychosocial barriers and connect patients to community and support resources - Ongoing Monitoring & Evaluation - Maintain regular contact with patients and care teams to assess progress and adjust care plans - Evaluate treatment effectiveness, patient engagement, and goal achievement - Identify and document outcomes, including cost savings, barriers, and patient satisfaction - Documentation & Communication - Maintain timely, accurate, and compliant documentation of all case activities - Prepare case summaries, client reports, and authorization communications - Track billable time and adhere to regulatory, accreditation, and HIPAA standards Qualifications - Active, unrestricted RN compact license AND one of the following: - Certification as a Case Manager - Minimum of three years of direct clinical patient care experience Requirements - Exceptional verbal and written communication skills - Strong problem-solving and decision-making abilities - Ability to manage multiple cases and prioritize effectively - Self-motivated and capable of managing responsibilities independently - Proficiency in Microsoft Outlook and basic computer skills - Reliable high-speed internet (minimum 25 Mbps download / 25 Mbps upload) Benefits - Competitive salary based on experience - Remote work flexibility - Supportive, collaborative team environment - The opportunity to make a real difference in patient's lives