• Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence. • Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. • Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication. • Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required. • Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach. • Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity. • Call Volume Management: Handle a high volume of outgoing calls effectively.

Role Description We are looking for motivated individuals to join our team as Remote Contact Center Representatives. This exciting opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, ensuring the seamless collection of patient records. - Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence. - Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. - Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication. - Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required. - Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach. - Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity. - Call Volume Management: Handle a high volume of outgoing calls effectively. Qualifications - Experience: Ideally, possess 1+ years of call center experience, showcasing adaptability and problem-solving skills. - The ideal candidate must be bilingual, with fluency in both Spanish and English. - Communication Skills: Excellent communication skills to engage effectively with healthcare providers. - Relationship Building: Ability to build and maintain positive relationships with healthcare professionals. - Training Availability: Availability to be on video during the training period. Requirements - Attendance and Punctuality: Consistent attendance and punctuality are crucial for performing the role efficiently. - Power Backup: Ensure a reliable power backup to avoid disruptions during work hours. - High-Speed Internet: Maintain high-speed internet connectivity to perform tasks seamlessly. Benefits - Hourly Rate: $12 - Shift Hours: 08:00 am to 05:00 pm AST, including break - Job Type: Long-term Seasonal role (5-6+ months)

Role Description You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts. This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information. - Provide support through outbound calls as needed. - Accurately document enrollment requests, status changes, complaints, and grievances. - Enter application and enrollment information into a web-based computer system for customers as needed. - Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Qualifications - High School Diploma/GED - Must be 18 years of age. - Ability to successfully pass a criminal background check. - Previous customer service and/or call center experience. - Previous experience and knowledge of pension plans or DB skill set is ideal. - Proficiency with MS Office and keyboarding. - Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175). - Must have the ability to connect with an ethernet cable to a modem/router. - Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. - Ability to solve problems through analysis and ongoing feedback. - Achieving results through knowledge, empathy, and commitment. - Ability to work with people of diverse backgrounds. Requirements - Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. - We are currently NOT hiring in the following geographies, included but not limited to: - States: AK, CA, CT, HI, MA, IL, MT & NY - Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Benefits - Paid Training and equipment provided. - Full-time schedule (40 hrs. a week). - Career Growth Opportunities. - Benefits available to you DAY 1. - Health insurance coverage. - Voluntary dental and vision programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays and paid time off (PTO) or vacation and/or sick time.

Role Description The Benefits Intern will be an integral member of the HR team, gaining hands-on experience in the programs and initiatives that support employee well-being and engagement. This internship offers a unique opportunity to learn how organizations design, administer, and communicate benefits that make a meaningful difference in employees' lives. As a Benefits Intern, you'll work alongside experienced HR professionals on a variety of projects related to health and welfare benefits, retirement programs, leave administration, employee communications, and benefits operations. You'll have the opportunity to analyze data, contribute to employee-focused initiatives, explore emerging HR technologies, and gain exposure to the strategic side of Total Rewards. This role is ideal for a curious, detail-oriented individual who is interested in Human Resources and eager to develop practical skills while making a positive impact on the employee experience. Qualifications - Interest in Human Resources, Benefits Administration, Total Rewards, or Employee Experience. - Strong attention to detail and organizational skills. - Excellent verbal and written communication skills. - Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint. - Ability to handle sensitive and confidential information with discretion. - Strong analytical and problem-solving abilities. - Ability to use technology responsibly while maintaining data privacy, confidentiality, and compliance standards. Requirements - Assist with day-to-day benefits administration activities, including employee enrollments, status changes, and benefit terminations. - Support the maintenance of employee benefits records and ensure data accuracy within HRIS and benefits systems. - Help prepare and distribute benefits communications, educational materials, and enrollment resources. - Assist with evaluating and leveraging AI and automation tools to improve benefits communications, employee self-service resources, and administrative efficiency. - Support the development of employee-facing FAQs, knowledge articles, and communications using approved AI technologies. - Assist with benefits audits, reconciliations, and reporting activities. - Support open enrollment planning, communications, or employee engagement initiatives. - Assist in the coordination of wellness programs and employee well-being initiatives. - Help organize and maintain benefits documentation, policies, and procedures. - Participate in special projects related to Total Rewards and employee experience. - Maintain confidentiality of employee information and comply with applicable privacy regulations.