• Establish, cultivate, and maintain strong relationships with key retailers, convenience channel accounts, and distributor partners • Oversee the design and implementation of retail programs across chain grocery, convenience accounts, and high-volume outlets, ensuring consistent execution aligned with company standards and objectives • Build relationships and call on local and regional decision-makers for convenience stores, facilitating key account meetings and driving sales opportunities • Support Kirin promotional activities in designated territory, managing Asian accounts in California and serving as a support role for Kirin sales across the territory • Develop and utilize data-driven tools to identify opportunities to enhance retail execution and increase sales, and communicate these insights effectively to internal and external stakeholders • Maintain clear and effective communication with distributors, the internal sales team, and retailer contacts regarding retail program details, execution status, and results • Drive distributor engagement by providing support, training, and guidance to ensure retail programs and execution expectations are met • Coordinate with frontline sales networks and distributor teams to close distribution gaps, execute mandates, and maximize retail presence • Create, communicate, and recap programming opportunities, including ROI analysis, to ensure strategic alignment and effective execution • Develop and maintain new business and accounts within the convenience channel, leveraging relationships and market insights to identify growth opportunities

• Serve as the primary point of contact for clients after the intake process • Conduct welcome calls and educate clients on treatment expectations, case timelines, and required documentation • Build strong relationships with clients by providing consistent communication and empathetic support throughout their case • Respond promptly to client questions and provide regular case updates • Manage active personal injury cases from intake through settlement • Track medical treatment, appointments, referrals, and provider updates • Request, organize, and follow up on medical records and billing documentation • Maintain accurate and timely case updates within the case management system • Assist attorneys and paralegals with case preparation and administrative legal support • Prepare case files for demand packages by organizing summaries, documentation, and timelines • Communicate with insurance adjusters regarding: Coverage verification, Property damage claims, Injury claims • Coordinate with medical providers to obtain treatment records and billing information • Ensure documentation is complete, organized, and ready for legal review • Follow Georgia-specific personal injury workflows and internal Standard Operating Procedures (SOPs) • Identify potential case issues, including: Treatment gaps, Missing documentation, Client non-compliance • Ensure all case activities are completed accurately and within required timelines • Maintain confidentiality and compliance with legal and internal standards

• Manage active personal injury cases from intake through settlement. • Serve as the primary point of contact for clients after the intake process. • Conduct welcome calls and educate clients on treatment expectations, case timelines, and required documentation. • Respond promptly to client questions and provide regular case updates. • Track medical treatment, appointments, referrals, and provider updates. • Request, organize, and follow up on medical records and billing documentation. • Maintain accurate and timely case updates within the case management system. • Assist attorneys and paralegals with case preparation and administrative legal support. • Prepare case files for demand packages by organizing summaries, documentation, and timelines. • Communicate with insurance adjusters regarding coverage verification, property damage claims, and injury claims. • Coordinate with medical providers to obtain treatment records and billing information. • Follow Georgia-specific personal injury workflows and internal Standard Operating Procedures (SOPs).

Role Description This position will report to the Director of Professional Services. It will be home office based and may require up to 10% travel (primarily for InterPayments events). You want to make an impact. You convert our customers’ goals into reality by getting them activated to use our service. This is a cross-functional role that requires a unique mix of technical knowledge and project management. You’ll work directly with merchants and partners. Once the sales contract is signed, you are the glue – the point of person – that coordinates multiple parties to complete implementations according to deadline. You are a consultant for both internal and external business and technical sales teams. You answer detailed technical questions to move a technical team forward. You act as a member of the customer’s business team to ensure their business needs are met. You help hold their technical group accountable to a go-live timeline. You train them on going live with our services. You uncover issues and escalate them to improve our product. You value building trust and long-lasting relationships. You love helping people achieve their goals. This role requires superb customer communication skills and an extreme dedication to customer responsiveness (for example, all customer inquiries acknowledged – not necessarily resolved - within 2 hours during business hours). You’ll make our company better. You view work as an opportunity, not simply a job. We have an obligation for our customers to continually improve. You love helping build upon and improve our processes to ensure high customer and internal employee satisfaction. How you’ll make an impact - Customer Advocate: Be the voice of the customer within InterPayments. Tactfully drive their issue to resolution regardless of what party or department owns the issue. - Customer Onboarding: Track all aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors and customer interactions. - Customer Support: Support customers' implementation success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines. - Customer Training: Provide training and end-user support during onboarding. - Customer Communication: Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records. - Internal Communication: Update internal implementation tracking systems and prepare presentations to provide visibility into implementation progress and learnings. - Project Management: Project manages all tasks of our portfolio of customers as they implement InterPayments’ solutions from kick-off to go-live. Continuously engage internal and external business partners as part of the project management process. - Coordinate partner, ISV, and systems-integrator for technical teams (e.g., ERP and gateway integrations) to a committed go-live date as part of the project management process. - Technical Expertise: Serve as a hands-on technical resource: answer integration questions, diagnose transaction- and API-level issues, and translate between merchant, partner, and processor technical teams. Follow and improve InterPayments’ implementation standards and operating procedures. - Issue Resolution: Be a first line of response to triaging and diagnosing technical blockers. Perform Root cause Analysis and document issues and solutions for our knowledge base. Qualifications - 8+ years of SaaS technical project management, sales engineer, technical support, or implementation management work experience. - Hands-on technical fluency – able to independently diagnose integration and transaction-level issues by inspecting API request/response payloads, reading transaction logs, and analyzing data in Excel (SQL/Python a plus). - Comfortable owning a complex, rules-heavy domain – payments processing, surcharging, and card-brand/compliance requirements – and ramping quickly on regulatory detail (prior payments experience a strong plus, not required). - Proven ability to work cross functionally with internal and external stakeholders and align technical and non-technical stakeholders. - Proven ability to break down tasks into easy-to-follow logical steps and deliverables. - Highly organized project management skills with an eye towards anticipating customer needs, such as gathering requirements, project management, dependencies, blockers, etc. - Highly comfortable with re-prioritizing and asking for assistance. - Polished and succinct verbal and written communication – you enjoy making complex concepts as easy as possible to understand. - Self-starter, work with minimal supervision, balance multiple activities simultaneously, and achieve deadlines. - Responsible and accountable. If you say you will do it, you do it. - Engaging personality and attention to detail. - Proven experience in project management and customer-facing roles. - Exceptional problem-solving abilities and a results-oriented mindset. Requirements - Bachelor’s Degree in relevant field (e.g. Computer Science, Business, Information Technology). - Project management certification (e.g. PMP). - Familiarity with ERP integrations and knowledge of systems integrator processes. - Previous experience in start-ups. - Technical payments industry experience: payment gateway, payment ISVs, etc. Remote Work Eligibility This position is open to candidates who are located in the United States. All remote roles are limited to U.S.- based residents, and the company does not sponsor visas or employ individuals who require work authorization outside of the United States. Only applicants who are legally authorized to work in the U.S. will be considered. InterPayments’ Values - Customers and mission first. - Always build trust. - Do the hard(er) thing.