• Provides technical expertise in the oversight of a public and/or private network such as Internet protocol (IP) networks, wide, local and storage area networks (WANs, LANs, SANs) and public switched telephone networks. • Plans, designs, installs, maintains, monitors, analyzes, troubleshoots, modifies and supports network communications systems to provide maximum performance and availability. • Plans, designs, implements and supports LANs/WANs/SANs in the areas of Internet connectivity, capacity planning, routing, switching, server load balancing, network security and wireless. • Evaluates and reports on new communications technologies to enhance network capabilities. • Deploys and implements plans and designs of network systems that will meet an organization's requirements for performance, security, and compliance with relevant standards and regulations. • Conducts network architecture design, feasibility, and cost studies. • Defines monitoring, maintenance, expansion, contingency, and recovery plans and strategies to ensure the network is responsive to changes in demand. • Troubleshoots network issues and develops appropriate solutions, resources, and deployment processes. • Keeps informed of the latest technologies to enhance knowledge of networking hardware, software, and best practices.

Design, implement, and manage F5 solutions while maintaining network device integrity and security. Collaborate across teams to develop strategies, and provide guidance to enhance network technology and support automation initiatives.

• Serve as Tier III escalation point for complex Unified Communications and collaboration-related incidents • Troubleshoot Microsoft Teams Phone (Direct Routing, Operator Connect) • Support Cisco Webex Dedicated Instance (DI), Multi-Tenant (MT), and UCMC-G environments • Support Cisco CUCM, CUC, UCCX, and Expressway / MRA • Perform advanced SIP troubleshooting including CDR review, call flow tracing, and packet captures • Own high-priority incidents through full lifecycle technical resolution • Provide detailed technical findings to support RCA efforts led by the Service Delivery Manager • Act as escalation authority for Tier II Network / UC Engineers • Utilize monitoring tools to identify performance issues

Title: Staff Network Engineer Location: Woonsocket United States Full time Position Summary: CVS Pharmacy, Inc., a CVS Health company, is hiring for the following role in Woonsocket, RI: Staff Network Engineer to implement strategies and activities for building and maintaining networks, associated components, infrastructure and services. Duties include: Implements systems that protect sensitive data, maintain operational integrity, and ensure compliance with network security standards, protocols, and regulatory requirements. Designs and develops industry-leading network engineering strategies, roadmaps, and initiatives to enhance network performance, security, and availability. Coordinates externally with network equipment vendors and service providers, negotiating contracts and service level agreements to ensure optimal service delivery. Act as a top-level specialist in network engineering, providing technical expertise, guidance, and support to resolve complex issues and address escalations. Counsels with internal stakeholders to align network engineering strategies with organizational goals and drive cross-functional initiatives. Develops actionable insights on network performance metrics to generate reports that assess system effectiveness, identify areas for improvement, and optimize network performance. Responsible for day-to-day operations of network engineering teams, managing resources, budgets, and timelines to meet organizational needs and maintain network reliability. Consults on network engineering projects, from planning to execution, ensuring effective project management, resource allocation, and timely delivery. Develops strategy and provides direction for network engineering activities, ensuring the design, implementation, and maintenance of robust and scalable network infrastructure. Hybrid position: remote work permitted but must live within commuting distance of designated office location and remain available to report to office as needed and required. Hybrid position: remote work permitted but must live within commuting distance of designated office location and remain available to report to office as needed and required. Multiple positions. Requirements: Master's degree (or foreign equivalent) in Computer Science, Computer Engineering, Information Technology, Engineering, or a related field and three (3) years of experience in the job offered or related occupation. Requires three (3) years of experience in each of the following: • Configuring Routing protocols, such as RIP, OSPF, EIGRP, static routing and policy-based routing; • Designing and implementing Data Center migration; • Implementing Cisco ACI fabric, EPG, contracts and Layer 3 connectivity in Datacenter; • Implementing Cisco Nexus dashboards and network insights to monitor networks; • Building Cisco ACI fabric and configuring Layer3 out's, end-point groups, switch profiles, contracts, and VRFs; • Implementing software-defined networking and network virtualization technologies; • Integrated cloud services with software-defined and networking technologies; • Upgrading, installing, configuring and administering security and monitoring tools in Linux environments; • Conducting patching and package installations in Linux/Unix Environment; • Generating root cause analysis (RCA) for critical issues of Layer1/Layer2/Layer3 problems; • Providing redundancy to the network, implementing Hot Standby Routing Protocol (HSRP) and load sharing for effective utilization of routers; • Configuring, implementing, and troubleshooting VTP, STP, trunking, and Ether channels; • Packet capturing and troubleshooting network problems with Wireshark, identifying and fixing problems; • Implementing, configuring, and troubleshooting various routing protocols, including RIP, EIGRP, OSPF, and BGP; and • Performing network monitoring, and providing analysis using Wireshark and SolarWinds. Pay Range: $172370.00/year to $260590.00/year. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.