• Gestionar integralmente los canales digitales de la compañía, incluyendo ecommerce, redes sociales y canales de atención online. • Diseñar e implementar estrategias de crecimiento orientadas a incrementar ventas, conversión y rentabilidad. • Administrar y optimizar tiendas ecommerce desarrolladas en Shopify. • Gestionar campañas de marketing digital y acciones de performance. • Supervisar la atención comercial a través de WhatsApp y otros canales digitales. • Diseñar e implementar estrategias de recuperación de carritos abandonados y mejora de conversión. • Analizar métricas, KPIs y comportamiento de usuarios para identificar oportunidades de crecimiento. • Crear, coordinar y ejecutar contenido para redes sociales y plataformas digitales. • Colaborar con equipos comerciales y de marketing para alinear objetivos y estrategias. • Identificar nuevas oportunidades de negocio y crecimiento digital para las distintas marcas.

Role Description - Own execution related to all electronic marketing communications (e-mail, SMS, etc.), including timely set-up, scheduling, testing, and deployment of one-time, recurring, triggered, and dynamic content-driven campaigns. - Use planning calendars, leverage workflow tools and collaborate with teammates to deploy marketing tactics that provide a consistent brand experience. - Maintain a growing email and SMS database and create custom segments for targeted sends. - Create, measure and optimize automated and triggered campaigns and customer journeys. - Participate in briefing process with teammates for email, SMS & other digital marketing assets. - Serve as company Subject Matter Expert for InsiderOne (email platform) best practices. - Deploy creative and paid campaigns through social media advertising, search engine marketing, streaming TV, and other networks where required. - Track relevant key metrics and prepare weekly reports to measure success of the programs. - Assist in the creation and deployment of landing pages, forms and other web experiences as required. - May serve as a point of contact for external partners. Qualifications - 2+ years of hands-on email marketing experience. - A minimum of a bachelor's degree is required – preferably in English, Marketing, Communications, or related field. - Experience with list building and segmentation is preferred. - Ecommerce/Consumer product marketing is a plus. Requirements - Strong analytical, problem-solving, and organizational skills. - Expert understanding of email fundamentals and compliance: CAN-SPAM law requirements, segmentation, performance metrics, deliverability, A/B testing, etc. - Knowledge of email service providers (ESPs), such as MailChimp, Listrak, HubSpot, and InsiderOne. - Strong written and verbal communication skills. - Excellent time management with the ability to prioritize multiple projects at one time. Company Description Located in Omaha, Nebraska, the Qraftful team consists of a diverse group of people working together to change the lives of our customers through quilting by providing unique and innovative solutions that make cutting fabric easy, fast, accurate, and safe. At the heart of the organization are our core values which are not just something we say, but actions we live. Our employees are encouraged daily, to be outside-the-box thinkers with open minds for change and innovation. True believers in work-life balance, the Qraftful leadership team is like none other when it comes to providing an atmosphere centered around productivity and fun – both in the workplace and during downtime with your family and friends. All candidates who have received a written offer of employment from Qraftful will be required to undergo a background check in accordance with Qraftful policies. Qraftful is an Equal Employment Opportunity employer.

Role Description As a Guided Assistance Representative, you will play a vital role in making technology accessible for customers with low digital literacy, empowering them to confidently navigate the online world. - Serve as a trusted digital assistant for customers, by completing everyday online tasks on their behalf. - Provide step-by-step assistance to customers not able to use the internet, websites, apps, and online forms. - Build customer confidence by patiently explaining processes and supporting non-technical users. - Maintain professionalism, privacy, and discretion when handling sensitive personal or financial information. - Deliver customer support through both voice/phone and written channels (chat and/or email). - De-escalate conflicts and resolve issues with empathy and clarity. - Multitask efficiently while conversing and executing digital tasks. Qualifications - 2+ years of customer service, call center, or customer support experience. - Strong digital proficiency navigating websites, apps, online portals, and online forms. - Experience handling sensitive personal or financial information with privacy and discretion in a customer support context. - Experience providing customer support via both voice/phone and written channels (chat and/or email). - C1 level English proficiency. - Ability to provide a brief English voice note introduction. - Able to work as an independent contractor. - Can provide details of work equipment, power setup (including backup), and internet connection/speed (including backup). Requirements - Experience supporting customers with low digital literacy, such as elderly or digitally inexperienced users. - Uses a structured approach to customer interactions, including step-by-step guidance and purposeful call flow. Benefits - Opportunity to work on diverse and exciting projects. - Supportive and collaborative work environment. - Weekly payments. - Weekly incentives based on performance. - Growth opportunities.

• Manage and grow Plugable's presence across LinkedIn, YouTube, Reddit, and more • Own our email marketing program end-to-end — campaigns, automated flows, list health, and segmentation • Partner with Product to translate technical specs into content that engages real people • Support our Shopify storefront — updating landing pages and on-site promotional elements to support campaigns and launches • Lead cross-channel activation for new product launches — email, social, video, and community all moving together