• Close collaboration with the client within 2nd- and 3rd-level support • Creation of knowledge articles and FAQs • Sharing knowledge with the team • Ensuring quality standards • Supporting team and project management • Handling calls and tickets using common ticketing systems • Providing qualified support and advice to end users • Remote troubleshooting for hardware and software issues • Assigning and installing software via remote access • Assisting users with the setup of PCs and mobile devices • User management for various applications

• The SVP, Credit Administrator is responsible for the underwriting quality, credit risk management, and portfolio performance of one or more origination channels and lending portfolios. • This role partners closely with executive leadership, Sales, Operations, Servicing, internal stakeholders, and external clients to support sound credit decisions, portfolio growth, and business objectives. • Working independently, utilizing judgement and significant underwriting experience to identify risks and mitigants, apply appropriate structures, and determine resultant risk ratings for credit submissions within one or more origination channel(s)/portfolio(s) • Effectively communicate with all internal and external constituencies to deliver a consistently exceptional client experience (defined by specific SLA’s) for transactions originated within one or more specific origination channel(s) • Provide assistance with the Vendor sales/acquisition process by demonstrating competence and clear communication of underwriting processes and credit philosophy • Accountable for the ongoing monitoring and management of risk for the managed portfolio(s) through transaction review, exchanging ideas and opinions, communicating concerns, and personally following policies and procedures as defined • Managing the credit function from a governance perspective, as defined by Verdant and applicable regulatory authorities • Serve as the subject matter expert for the specific asset class under management • Develop and maintain key risk indicators and other metrics to monitor credit risk related concerns within the specific asset/portfolio space • Accountable for data gathering and reporting of salient credit risk metrics. Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data for multiple uses by multiple area’s within business • Collaborate with IT to maintain, update and increase efficiency of credit tools • Work on special projects as required

• Provide the services on the ITSD corporate virtual team which has staffs in the other locations and covering the 3 different time zones APAC, Americas and EMEA based on the “follow the sun” concept. • Perform first level support (based on ITIL definitions & Application Support SOPs) to international customers. • Pro-actively monitor the respective system and react to any anomaly. • Ensure the delivery of the first level support in logistics IT services and technical support in IT infrastructure services. • Management of Service Provider resources on basis of SLA's, OLA's, SOPs, Contracts and with individual targets.

Role Description Provides systems and transactional support and education to providers via phone and email. This position will function as a resource to providers with questions related to the CareAffiliate and Availity system. This position is proficient at handling all provider systems inquiries. This role requires the ability to interface with providers regularly, ensuring they are informed and empowered to use the platform effectively. Qualifications - Required: H.S Diploma or G.E.D. - U.S. Citizenship - Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation - 2+ years of experience in a high-volume customer service, medical office or contact center environment - Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment. - Preferred: Bachelor’s degree in Business, Health Care Administration, or related field - Health care or provider systems application support experience Requirements - Monitor and triage inbound support requests, ensuring prompt and accurate responses. - Conduct outbound calls to providers dealing with navigation issues, applying in-depth knowledge of Availity and CareAffiliate solutions, processes, and procedures. - Interface with providers to understand and resolve issues, offering clear, step-by-step guidance. - Perform root cause analysis using TriWest internal reports, to provider data challenges and communication with cross-functional teams for escalation. - Use de-escalation techniques when necessary to ensure a positive provider experience. - Maintain accurate documentation of interactions to inform future support strategies. - Stay updated on platform features and product changes to provide accurate support. - Ensures calls and issues are identified, tracked, reported on and resolved in a timely manner. - Maintains comprehensive tracking and documentation for all identified issues to completion. - Performs other duties as assigned. - Regular and reliable attendance is required. Benefits - Ability to work 10:00 - 18:30 EST M-F - Works in a remote office environment - Extensive computer work with prolonged sitting and wearing of headset Company Description Revelations is committed to providing equal employment opportunity to all employees and applicants. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. This policy applies to all aspects of employment, including recruitment, hiring, compensation, promotion, training, discipline, and termination.