• Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution • Responsible for reporting adverse events within the required timeframe • Create and complete accurate referrals and applications and keep updated on policy or procedural changes • Investigate and resolve patient/physician inquiries and concerns in a timely manner • Enter detailed information into company proprietary software while conversing via telephone • Place outbound phone calls for patient follow ups or confirmations • Demonstrate superior customer support talents • Interact with the patient referral sources to process new applicants • Steward patient accounts from initial contact through final approval/denial • Prioritize multiple, concurrent assignments and work with a sense of urgency • Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes

• Responsible for providing guidance to members and program staff regarding psychosocial barriers to managing health conditions. • Makes outbound telephone calls to members to provide health coaching and consultation. • Assists participants to change self-efficacy behaviors and to locate and access intrapersonal, family and community resources that will make it easier to manage their health. • Provides consultation to staff members regarding methods and approaches to help participants recognize and overcome psychosocial barriers to better health.

• Manage members' cases within the scope of licensure, providing supervision and direction to non-RN clinicians. • Conduct telephonic or face-to-face clinical assessments to identify and evaluate members' needs, including physical health, behavioral health, social services, and long-term services and supports. • Identify members at high risk for complications and coordinate care in collaboration with the health care team. • Develop, monitor, evaluate, and revise individualized care plans to optimize member health across the care continuum. • Establish short- and long-term goals in collaboration with members, caregivers, family, and physicians. • Identify members who would benefit from alternative levels of care or waiver programs. • Assist in the implementation of member care plans by facilitating authorizations/referrals for services. • Interface with Medical Directors, Physician Advisors, and Inter-Disciplinary Teams on care management treatment plans. • Direct and/or supervise the work of non-RN clinicians, ensuring tasks are assigned appropriately and performance is reviewed regularly.

• Assist senior-level management on discrete project assignments with researching the required assessments of credit and project risks which are associated with high-value loans for innovative or commercially ready clean energy generation, manufacturing projects, and advanced technology vehicle and component manufacturing projects • Collect research materials and review information to support risk assessment efforts, including financial statements, collateral and news reports, and other information • Examine borrowers and guarantors of large-scale projects to determine warning signs of credit deterioration • Participate in teams, addressing the technical, legal-economic, and financial feasible aspects of a transaction utilizing research to prepare background information required for the negotiation of loans • Develop business correspondence, analytical reports, and give presentations to explain financial models • Act as credit and financial analyst on the credit and risk management teams • Evaluate credit and investment risks of loans, guarantees, and investment activities; identify, measure, and mitigate the risk of new transactions and make recommendations regarding deal structuring and financial intermediary focused pricing • Identify, formulate, and review financial and credit risk management policies and ensure that appropriate systems, procedures, and guidelines are in line with best practices