• Conduct document review for litigation and investigation matters using review software. • Analyze and code documents for relevance, privilege, and other key factors. • Collaborate with legal teams to develop review strategies and workflows. • Provide regular updates to team leads and review managers on review progress.

• We are seeking a highly motivated and experienced Temporary Document Review Team Lead. • Provide strategic leadership and guidance on complex case review and document review engagements. • Emphasizes substantive engagement with case materials- analyzing documents, synthesizing key findings, and guiding reviewers. • Coordinate and support review attorneys, ensuring high-quality and efficient execution of eDiscovery projects. • Dive into case content, quickly identify key issues, and communicate insights effectively to both reviewers and stakeholders. • Project-level ownership including custom workflows, defining review populations, and overseeing productions. • Engage deeply with case material to understand and synthesize key points. • Develop and implement document review strategies aligned with case objectives. • Provide guidance and support to reviewers on complex issues and case content. • Lead and manage a team of document review attorneys, providing guidance, training, and support to optimize their performance and productivity. • Oversee all aspects of the review process, ensuring accuracy, completeness, and compliance with eDiscovery Best Practices. • Analyze and code documents for relevance, privilege, and other critical factors when necessary. • Conduct regular audits, provide feedback, and assist in individual training programs for reviewers and team leads. • Monitor and track project progress, ensuring deadlines are met and deliverables meet the highest quality standards. • Serve as the main point of contact for clients, addressing inquiries, providing updates, and managing client relationships related to review projects. • Stay current with industry trends, eDiscovery best practices, and legal developments to continuously improve processes and services. • Proactively engage with clients to understand their needs and expectations, ensuring that the review process aligns with their requirements. • Participate in recruiting efforts to expand the review attorney team, including interviewing and selecting new candidates.

• Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution • Responsible for reporting adverse events within the required timeframe • Create and complete accurate referrals and applications and keep updated on policy or procedural changes • Investigate and resolve patient/physician inquiries and concerns in a timely manner • Enter detailed information into company proprietary software while conversing via telephone • Place outbound phone calls for patient follow ups or confirmations • Demonstrate superior customer support talents • Interact with the patient referral sources to process new applicants • Steward patient accounts from initial contact through final approval/denial • Prioritize multiple, concurrent assignments and work with a sense of urgency • Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes

• Responsible for providing guidance to members and program staff regarding psychosocial barriers to managing health conditions. • Makes outbound telephone calls to members to provide health coaching and consultation. • Assists participants to change self-efficacy behaviors and to locate and access intrapersonal, family and community resources that will make it easier to manage their health. • Provides consultation to staff members regarding methods and approaches to help participants recognize and overcome psychosocial barriers to better health.