• Own end-to-end design across key product areas — from early-stage wireframes and flows to polished, production-ready UI • Design experiences that reduce friction and build trust, particularly for users navigating sensitive clinical information or receiving risk assessments • Translate complex clinical logic, AI outputs, and data-heavy workflows into clear, accessible, human-centred interfaces • Contribute to and help evolve our design system, ensuring consistency and scalability across web and mobile surfaces • Lead or support lightweight user research — interviews, usability testing, and workflow observation — with NHS clinicians and patients • Synthesise insights from customer support, customer success, and clinical feedback to continuously improve the experience • Identify friction points and unmet needs across our user journeys and present findings clearly to the wider product team • Partner with Product Managers, Engineers, Commercial teams and Clinical Advisors to ship well-considered, high-quality product experiences • Work closely with Customer Success and Support to ensure product decisions reflect real-world clinical implementation needs • Communicate design decisions clearly to both technical and non-technical stakeholders — articulating the 'why' behind every choice • Collaborate with Marketing on go-to-market assets and patient-facing content where design quality matters

• Responsible for ensuring that the designed software provides a strong user experience, ensuring user satisfaction when interacting with the offered services and ensuring accessibility. • Create layouts that adapt to different devices, ensuring a consistent experience across formats. • Create visually appealing designs for user interfaces, taking into account design principles such as layout, typography, color, and icons. • Implement visually attractive user interface designs. • Design interactive elements and animations that enhance the user experience and provide visual feedback. • Use design tools such as Adobe XD, Sketch, Figma, or others to create wireframes, layouts, and visual assets. • Participate in usability testing to evaluate the effectiveness of designs in terms of usability and user experience. • Integrate design practices that make the user interface accessible to users with different abilities and needs.

• Design and deliver a Youth Participation and High-Quality Listening Learning Journey • Support organizations to strengthen engagement with young people • Develop a Training of Trainers approach for sustainable implementation

• Hands-on sessions on: UX fundamentals and UI design • Figma and prototyping • User flows and wireframes • Design systems and best practices • Portfolio review and improvement • Support for students, career switchers and junior designers • Online or in-person lessons, according to your preferences