The largest Chronic Care Management (CCM) and Annual Wellness Visit solution provider in the United States
LPN Inbound Care Coordinator I
Location
United States
Posted
1 day ago
Salary
$20 / hour
Seniority
Senior
Job Description
LPN Inbound Care Coordinator I
ChartSpan Medical Technologies
• Inbound call management and patient engagement. • Responding promptly to all incoming patient inquiries via phone, email, or live chat. • Outbound calls to patients as needed. • Assist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team promptly. • Review and handle other patient-centered ancillary tasks such as reviewing and transcribing medical records, addressing and sourcing additional patient resources, and resolving urgent patient account matters. • Support the Provider Relations Specialists team as needed with patient and provider communication. • Assist the Triage Nurse team and Pharmacy Technicians in obtaining the necessary information for triage assistance and medication refills. • Obtain and send record requests via fax, ensuring accuracy and efficiency. • Timeliness in answering incoming calls and additional patient inquiries via email or live chat (team and individual evaluation).
Job Requirements
- Current active, compact LPN/LVN license.
- Excellence in following established clinical protocols and procedures.
- Flexibility and adeptness in switching tasks effectively.
- Eagerness to assist fellow co-workers and contribute to team success.
Benefits
- All necessary equipment will be provided.
- Full benefits remote role.
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