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Crescendo

Peak CX in the AI era.

GIS Analyst

GISGISContractRemoteSeniorTeam 1,001-5,000Since 2024H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

5 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishPortuguese

Job Description

GIS Analyst

Crescendo

• Use your drone flight and GIS knowledge to help our customers resolve any issues • Rapidly and accurately resolve customer tickets via email, chat, and phone-based support in Zendesk • Look for ways to improve processes and tools to help us scale our global support team • Continue growing and refining our knowledge base by contributing to both internal and external documentation • Use your active listening, customer empathy, and de-escalation skills to maintain and grow customer relationships • Advocate for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements

Job Requirements

  • Fluency in English and Portuguese (written and spoken)
  • A bachelor’s degree or higher in Geographic Information Systems (GIS), Geomatics, or a related field
  • Strong problem-solving and troubleshooting skills
  • Excellent time management and prioritization skills
  • A customer-first mindset with deep empathy
  • Clear and effective written and verbal communication skills
  • Curiosity and a continuous learning mindset

Benefits

  • Remote working arrangement
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options
  • Training opportunities provided by Crescendo and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

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