• Gather, analyze, and document business requirements for configuration, pricing, quoting, and approval processes, and translate them into clear functional specifications and user stories. • Facilitate requirements-gathering workshops and discovery sessions with stakeholders across Sales, Finance, Operations, and IT. • Map current-state ("as-is") processes and design optimized future-state ("to-be") workflows within Oracle CPQ. • Partner with developers and CPQ administrators to design, configure, and validate product configuration rules, constraint rules, pricing rules, discounting structures, and commerce/document workflows. • Define and execute test plans, lead User Acceptance Testing (UAT), and coordinate defect triage and resolution. • Manage integrations between Oracle CPQ and adjacent systems such as CRM (Salesforce, Oracle CX), ERP, and contract management tools, documenting data flows and field mappings. • Develop training materials, process documentation, and user guides; deliver enablement sessions to end users and administrators. • Act as the primary point of contact for CPQ enhancement requests, prioritizing the backlog and communicating timelines and status to stakeholders. • Support release management, regression testing, and deployment activities across environments. • Identify opportunities for process improvement and automation within the quote-to-cash lifecycle.

Role Description We are looking for a highly detail-oriented Business Workflow Analyst to help organizations understand, document, and improve their business operations. You will work directly with companies to learn how their operations function, document workflows in detail, identify inefficiencies, and create clear process documentation that enables future automation and optimization. The ideal candidate enjoys learning how businesses operate, organizing complex information, and transforming ambiguity into structured systems. What matters most is your ability to quickly learn, communicate effectively, document accurately, and think systematically. We expect candidates to use AI in daily workflows across research, ideation, drafting, design iteration, quality checks, and delivery acceleration. AI usage is a core execution requirement, not optional tooling. Qualifications - Exceptional spoken and written English communication skills. - Strong business communication and comprehension abilities. - Excellent listening skills and attention to detail. - Ability to learn unfamiliar business processes quickly. - Strong organizational and documentation skills. - Analytical mindset with the ability to identify patterns and inefficiencies. - Ability to communicate professionally with U.S.-based clients and stakeholders. - Comfortable working independently and managing multiple projects. Requirements - Meet with business stakeholders to understand how work is currently performed. - Observe operational workflows and document business processes. - Learn company operations across multiple departments and functions. - Identify process dependencies, decision points, and bottlenecks. - Develop a deep understanding of how information moves throughout an organization. - Create detailed workflow maps and process diagrams. - Build step-by-step process guides and SOPs. - Capture screenshots and system walkthroughs. - Document software usage, user responsibilities, and business rules. - Create clear operational documentation that can be understood by technical and non-technical audiences. - Identify inefficiencies, redundancies, and manual processes. - Highlight opportunities for automation and AI implementation. - Prepare recommendations for workflow optimization. - Collaborate with internal teams to support future automation initiatives. - Help translate business processes into automation requirements. - Facilitate discovery sessions and process reviews. - Present findings in a structured and professional manner. - Communicate effectively with business owners, executives, managers, and frontline employees. - Build trust quickly while gathering information from diverse stakeholders. - Translate complex business operations into simple, actionable insights. - Produce process maps, workflow diagrams, and operational reports. - Develop business process inventories and system documentation. - Create executive summaries of findings and recommendations. - Present documentation and observations to leadership teams. Benefits - Competitive base salary + performance incentives - Professional development opportunities - Paid time off (PTO)

Role Description We are looking for a highly detail-oriented Business Workflow Analyst to help organizations understand, document, and improve their business operations. You will work directly with companies to learn how their operations function, document workflows in detail, identify inefficiencies, and create clear process documentation that enables future automation and optimization. The ideal candidate enjoys learning how businesses operate, organizing complex information, and transforming ambiguity into structured systems. What matters most is your ability to quickly learn, communicate effectively, document accurately, and think systematically. We expect candidates to use AI in daily workflows across research, ideation, drafting, design iteration, quality checks, and delivery acceleration. AI usage is a core execution requirement, not optional tooling. Primary Responsibilities - Business Discovery & Process Analysis - Meet with business stakeholders to understand how work is currently performed. - Observe operational workflows and document business processes. - Learn company operations across multiple departments and functions. - Identify process dependencies, decision points, and bottlenecks. - Develop a deep understanding of how information moves throughout an organization. - Process Documentation - Create detailed workflow maps and process diagrams. - Build step-by-step process guides and SOPs. - Capture screenshots and system walkthroughs. - Document software usage, user responsibilities, and business rules. - Create clear operational documentation that can be understood by technical and non-technical audiences. - Process Improvement & Automation Readiness - Identify inefficiencies, redundancies, and manual processes. - Highlight opportunities for automation and AI implementation. - Prepare recommendations for workflow optimization. - Collaborate with internal teams to support future automation initiatives. - Help translate business processes into automation requirements. - Communication & Stakeholder Management - Facilitate discovery sessions and process reviews. - Present findings in a structured and professional manner. - Communicate effectively with business owners, executives, managers, and frontline employees. - Build trust quickly while gathering information from diverse stakeholders. - Translate complex business operations into simple, actionable insights. - Reporting & Deliverables - Produce process maps, workflow diagrams, and operational reports. - Develop business process inventories and system documentation. - Create executive summaries of findings and recommendations. - Present documentation and observations to leadership teams. Qualifications - Exceptional spoken and written English communication skills. - Strong business communication and comprehension abilities. - Excellent listening skills and attention to detail. - Ability to learn unfamiliar business processes quickly. - Strong organizational and documentation skills. - Analytical mindset with the ability to identify patterns and inefficiencies. - Ability to communicate professionally with U.S.-based clients and stakeholders. - Comfortable working independently and managing multiple projects. Preferred Requirements - Experience in consulting, business analysis, operations, project management, customer success, process improvement, or related fields. - Experience working with U.S.-based companies or clients. - Familiarity with process mapping and workflow documentation. - Experience creating SOPs, guides, or operational documentation. - Exposure to AI tools, workflow automation, or business process optimization. Benefits - Competitive base salary + performance incentives - Professional development opportunities - Paid time off (PTO)

• own insight projects end-to-end, from framing the right question to delivering a clear, actionable recommendation • use quantitative and qualitative data to identify root causes of commercial problems and opportunities • partner with product, sales, marketing, and finance to drive analysis that moves the needle • partner with Finance to model the impact of strategic options and quantify trade-offs • extract and manipulate datasets from Snowflake using SQL • apply statistical methods to draw defensible conclusions and use LLMs to interpret unstructured data • present recommendations to senior stakeholders, including the exec team, in a clear and compelling way • act as a trusted thought partner to business leaders, helping them frame problems and stress-test assumptions