• Leads, trains, and motivates the Epic Radiant, Cupid, Lumens, Ambulatory Orders Maintenance Analyst team • Manages projects, prioritization, providing regular feedback for individual development, and training • Communicates and mitigates issues and risks, measuring, and ensuring high quality service • Assesses and makes improvements to the system and processes to improve efficiency • Supports Manager and Team in developing effective workflows • Ensures that new staff are on-boarded in a methodical measured manner that prepares them for success • Serves as an escalation point for complex issues, collaborating with the Help Desk and Product teams • Partners with Epic application teams, pharmacy stakeholders, and IT leadership to ensure seamless integration and communication • Develops and evolves resource allocation strategies to ensure appropriate staffing for ongoing and future projects

• Perform all aspects of the payor enrollment processes for providers under the OCHIN Collaborative or contracted third parties • Manage credentialing applications, verify credentials, and maintain provider files internally and externally with payor plans • Timely processing of initial credentialing and recredentialing applications in accordance with regulatory requirements (NCQA, HRSA/FTCA, Joint Commission, AAAHC, CMS, or other regulatory standards) • Review and analyze credentialing applications and supporting documents for accuracy and completeness • Validate and verify provider credentials (licensure, DEA, specialty board, certificates, professional liability, and other required documents) through the appropriate verification sources • Identify discrepancies in information, conducting research and follow-up, and escalate unresolved issues • Complete payor provider enrollment process, performing revalidations, maintaining CAQH profiles, NPPES registrations, provider data with payers and managing plan enrollment status in credentialing system • Other duties as assigned

• Perform all aspects of the credentialing, privileging, and payor enrollment processes for providers under the OCHIN Collaborative or contracted third parties. • Manage credentialing applications and verify credentials. • Maintain provider files internally and externally with payor plans. • Timely processing of initial credentialing and recredentialing applications in accordance with regulatory requirements. • Reviewing and analyzing credentialing applications and supporting documents for accuracy and completeness. • Validating and verifying provider credentials through the appropriate verification sources. • Identifying discrepancies in information and conducting research and follow-up.

• Partner with internal teams and external members to optimize workflows • Provide temporary, high-quality support across administrative and technical EHR functions • Monitor, manage, and resolve JIRA tickets and internal help requests • Support onboarding and offboarding processes for staff and providers • Evaluate workflows and offer strategic input to member leadership • Drive improvements aligned with OCHIN’s best practice standards • Deliver interactive training sessions in various formats • Assist in designing and enhancing learning programs and training content