• Use effective listening and communication skills to support patients via phone and other support channels • Provide patient and/or caregiver support to address patient questions and concerns utilizing approved talking points • Build trust-based patient relationships based on empathy • Engage each patient to overcome barriers to adherence • Document and maintain records of interactions via a CRM platform • Utilize motivational interviewing and cognitive behavioral therapy techniques • Participate in quality monitoring process to ensure high-quality support • Protect confidential patient health information in accordance with HIPAA Standards

• Examine land title records of routine to some complexity in accordance with company, underwriter and local examining procedures to determine the status of title. • Abstracts and analyzes deeds, deeds of trust/mortgages, easements, judgments, tax assessments, mineral reservations and other applicable instruments. • Research title resources and other public records. • Compiles searched data and issues a commitment based on status of title. • Provide effective underwriting solutions in order to complete a transaction. • Guide customer and/or escrow officer through the closing process. • Search deed and judgement records using various county software and websites. • Check bankruptcies and Patriot Act blacklist website on property owners. • Ability to locate, to compile accurately and to interpret information affecting status of title to real property; to make arithmetic computations; and to draw out legal descriptions.

• Manage and process escrow transactions from initiation through closing, ensuring all required documents and funds are accurately handled • Review and verify escrow instructions, purchase agreements, and other transaction documents to ensure compliance with legal and contractual requirements • Coordinate with clients, lenders, real estate agents, and other stakeholders to gather necessary information and documentation for each transaction • Prepare and review escrow documents, including settlement statements, closing disclosures, and other related paperwork • Monitor and track transaction progress, ensuring that all deadlines are met and that any issues are addressed promptly • Disburse escrow funds according to the terms of the contract and ensure accurate recording of all transactions • Conduct final reviews of closing documents to verify accuracy and completeness before distribution • Address and resolve any discrepancies or issues related to escrow transactions, working closely with title officers and other internal teams as needed • Maintain accurate and organized records of all escrow transactions, including documentation and correspondence

• Review claims in utilization review queues for medical necessity and authorization status; determine appropriate processing based on coding and plan language. • Support the daily operations of the Utilization Review department by assisting senior UR team members with case review activities. • Conduct outreach calls and collect data using established scripts, tools, and protocols, while maintaining productivity and service standards. • Process correspondence and faxes in accordance with timeliness standards; escalate to clinical team members when appropriate. • Perform clerical and administrative tasks, including scanning, document retrieval, and urgent claims processing support. • Communicate clearly, professionally, and courteously with internal and external stakeholders to resolve issues. • Provide written direction to other team members (nurses, claims auditors) to support accurate claims processing. • Maintain current knowledge of Standard Operating Procedures, member benefits, rights, and responsibilities. • Ensure compliance with BCBS Association standards and company policies. • Complete other related duties and projects as assigned.