Patient access at the speed of flight
Adherence Navigator, Social Worker
Location
United States
Posted
5 hours ago
Salary
0
Seniority
Mid Level
Job Description
Adherence Navigator, Social Worker
CareMetx, LLC
• Use effective listening and communication skills to support patients via phone and other support channels • Provide patient and/or caregiver support to address patient questions and concerns utilizing approved talking points • Build trust-based patient relationships based on empathy • Engage each patient to overcome barriers to adherence • Document and maintain records of interactions via a CRM platform • Utilize motivational interviewing and cognitive behavioral therapy techniques • Participate in quality monitoring process to ensure high-quality support • Protect confidential patient health information in accordance with HIPAA Standards
Job Requirements
- Bachelor of Social Work (minimum)
- Previous experience counseling patients over phone and/or video
- Proficient in use of CRM technology
- Experience counseling cardiovascular patients
- Experience with patient adherence counseling
- Bilingual (Spanish) preferred
- 2 years professional experience
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
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