CareMetx, LLC logo
CareMetx, LLC

Patient access at the speed of flight

Adherence Navigator, Social Worker

GeneralGeneralFull TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

5 hours ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expSpanishEnglish

Job Description

Adherence Navigator, Social Worker

CareMetx, LLC

• Use effective listening and communication skills to support patients via phone and other support channels • Provide patient and/or caregiver support to address patient questions and concerns utilizing approved talking points • Build trust-based patient relationships based on empathy • Engage each patient to overcome barriers to adherence • Document and maintain records of interactions via a CRM platform • Utilize motivational interviewing and cognitive behavioral therapy techniques • Participate in quality monitoring process to ensure high-quality support • Protect confidential patient health information in accordance with HIPAA Standards

Job Requirements

  • Bachelor of Social Work (minimum)
  • Previous experience counseling patients over phone and/or video
  • Proficient in use of CRM technology
  • Experience counseling cardiovascular patients
  • Experience with patient adherence counseling
  • Bilingual (Spanish) preferred
  • 2 years professional experience

Benefits

  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events

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