• Assesses member's clinical need against established guidelines and/or standards to ensure that the services provided are medically appropriate to members' needs • Evaluates the necessity, appropriateness and efficiency of services provided • Develops, coordinates and assists in implementation of members- individualized plan of care • Coordinates with patient, family, physician, hospital and other external customers with respect to the appropriateness of care from diagnosis to outcome • Coordinates the delivery of high quality, cost-effective care supported by clinical practice guidelines established by the plan addressing the entire continuum of care • Monitors member's medical care activities, regardless of the site of service, and outcomes for appropriateness and effectiveness • Advocates for the member/family among various sites to coordinate resource utilization and evaluation of services provided • Encourages member participation and compliance in the program • Documents accurately and comprehensively based on the standards of practice and current organization policies • Interacts and communicates with multidisciplinary teams either telephonically and/or in person striving for continuity and efficiency as the member is managed along the continuum of care • Understands fiscal accountability and its impact on the utilization of resources, proceeding to self-care outcomes • Evaluates care by problem solving, analyzing variances and participating in the quality improvement program to enhance member outcomes • Completes other assigned functions as requested by management

• Maintain and repair airframes and related components, including flight controls, hydraulics, fuel systems, and mechanical components. • Conduct the disassembly of aircraft by removing components, cleaning/inspecting and properly tagging parts for inventory. • Perform aircraft maintenance, inspections and repair in accordance with regulations, manufacturer instructions and company policies. • Applies technical knowledge of aircraft systems to effectively troubleshoot and determine system and equipment malfunctions. • Install, configure, test, and maintain Starlink satellite communication systems on aircraft, ensuring proper integration with existing avionics systems. • Perform wiring, antenna installation, mounting, and system calibration for Starlink equipment in accordance with engineering specifications and STC documentation. • Conduct post-installation testing and troubleshooting of Starlink connectivity, signal performance, and system reliability. • Maintains records in compliance with FAA and Company standards, including Starlink installation records. • Coordinate with maintenance control, and OEM/vendor support teams for Starlink system upgrades, modifications, and issue resolution. • Ensure all tools, test equipment, and Starlink-specific diagnostic devices are properly maintained and calibrated. • Maintains premises of the shop facility in a clean and organized manner.

• Install, modify, and integrate Starlink antenna systems and mounting structures on various aircraft • Read and interpret engineering drawings, schematics, and installation manuals specific to Starlink aviation hardware • Fabricate and install custom sheet metal brackets, support structures, and enclosures for satellite equipment • Perform precision drilling, riveting, and fastening to ensure structural integrity and secure installation of components • Ensure compliance with FAA, EASA, and other regulatory requirements related to aircraft modifications • Collaborate with avionics technicians, and Starlink technical teams to optimize installation procedures • Conduct structural inspections and perform necessary repairs or reinforcements to support antenna loads • Use advanced sheet metal fabrication tools, including shears, brakes, and CNC equipment, to manufacture installation components • Apply corrosion protection treatments and proper sealing techniques to prevent environmental damage • Maintain detailed records of modifications, repairs, and installation processes for compliance and certification purposes

• Handle inbound and outbound calls, secure messages and/or email communications with members or providers • Manage queue work and and assigned caseload through efficient dashboard management • Identify, investigate, and resolve issues within determined SLAs • Collaborate with colleagues, Experts, and Leads to identify trends and roadblocks • Utilize internal tools and resources seamlessly • Effectively communicates findings and resolutions with providers and internal departments • Support Member and Provider Services Representatives with complex issues, workflows, and training • Escalate updates or incorrect information in the internal knowledge management system for Member and Provider Services • Partner with production teams across the LifeCycles to improve the member and provider experience • Compliance with all applicable laws and regulations • Other duties as assigned