• Maintain and repair airframes and related components, including flight controls, hydraulics, fuel systems, and mechanical components. • Conduct the disassembly of aircraft by removing components, cleaning/inspecting and properly tagging parts for inventory. • Perform aircraft maintenance, inspections and repair in accordance with regulations, manufacturer instructions and company policies. • Applies technical knowledge of aircraft systems to effectively troubleshoot and determine system and equipment malfunctions. • Install, configure, test, and maintain Starlink satellite communication systems on aircraft, ensuring proper integration with existing avionics systems. • Perform wiring, antenna installation, mounting, and system calibration for Starlink equipment in accordance with engineering specifications and STC documentation. • Conduct post-installation testing and troubleshooting of Starlink connectivity, signal performance, and system reliability. • Maintains records in compliance with FAA and Company standards, including Starlink installation records. • Coordinate with maintenance control, and OEM/vendor support teams for Starlink system upgrades, modifications, and issue resolution. • Ensure all tools, test equipment, and Starlink-specific diagnostic devices are properly maintained and calibrated. • Maintains premises of the shop facility in a clean and organized manner.

• Install, modify, and integrate Starlink antenna systems and mounting structures on various aircraft • Read and interpret engineering drawings, schematics, and installation manuals specific to Starlink aviation hardware • Fabricate and install custom sheet metal brackets, support structures, and enclosures for satellite equipment • Perform precision drilling, riveting, and fastening to ensure structural integrity and secure installation of components • Ensure compliance with FAA, EASA, and other regulatory requirements related to aircraft modifications • Collaborate with avionics technicians, and Starlink technical teams to optimize installation procedures • Conduct structural inspections and perform necessary repairs or reinforcements to support antenna loads • Use advanced sheet metal fabrication tools, including shears, brakes, and CNC equipment, to manufacture installation components • Apply corrosion protection treatments and proper sealing techniques to prevent environmental damage • Maintain detailed records of modifications, repairs, and installation processes for compliance and certification purposes

• Handle inbound and outbound calls, secure messages and/or email communications with members or providers • Manage queue work and and assigned caseload through efficient dashboard management • Identify, investigate, and resolve issues within determined SLAs • Collaborate with colleagues, Experts, and Leads to identify trends and roadblocks • Utilize internal tools and resources seamlessly • Effectively communicates findings and resolutions with providers and internal departments • Support Member and Provider Services Representatives with complex issues, workflows, and training • Escalate updates or incorrect information in the internal knowledge management system for Member and Provider Services • Partner with production teams across the LifeCycles to improve the member and provider experience • Compliance with all applicable laws and regulations • Other duties as assigned

• Proactively monitoring progress of locked and co-signed charts throughout the day • Call-in or E-fax confirmed prescriptions to pharmacies • Monitor patient chart activity in eCW for locking and co-signing charts by provider • Utilized and comprehends eClinicalWorks • Monitors and tracks established patient prescription authorizations • Ensures payment of prescriptions by verifying insurance coverage and prescription formularies • Submits prior authorizations to insurance companies via phone, fax and electronic systems • Answers incoming calls and addresses patients concerns and/or questions regarding their authorization process • Maintains accurate documentation of authorizations • Works directly with insurance companies, pharmacies and providers • Represents Ideal Option professionally and with a positive attitude • Complies with national PHI laws including HIPAA and 42 CFR Part 2 • Maintains continual sustained attendance