• Support the United States Department of Veterans Affairs (VA) South Texas Veterans Health Care System Care in the Community Service • Focus on patient access, appointment scheduling, consult processing, referral coordination • Screen and respond to telephone inquiries • Use required systems and tools including Microsoft Office

• The Care Coordinator is responsible for providing assistance to the care management team by working collaboratively to support patient care plans and needs • Serving as an advocate for patients, the Care Coordinator will be part of the care management team and work in tandem with care managers, healthcare providers and community-based organizations to improve outcomes for patients they serve • Engages with patients to identify and address barriers that impede health outcomes • Implements and supports Care Management interventions per the patient’s care plan or assessed community needs • Processes referrals from members of the multidisciplinary team (social work, behavioral health, community resource coordinators, pharmacy, pharmacy technician, care managers) appropriately, accurately, and timely according to established workflows • Provides education to patients/family within scope of practice • Coordinates referrals to outside agencies as directed by interdisciplinary team in a timely fashion • Serves as a liaison among the patient/family, community services, primary providers, specialists, and other care team members to coordinate services • Participates in Quality Improvement initiatives to improve efficiency and effectiveness of patient health outcomes.

• Installation, de-installation, relocation, and/or service upgrades of high value complex medical equipment in but not limited to hospitals, universities and Federal Buildings. • Up to 100% travel to customer sites throughout the country • Maintains integrity of confidential information • Maintains customer relationships, and comply with PROBO SOP (Standard Operating Procedures) and policy, customer requirements, and statutory and regulatory guidelines • Responsible for following all safety OSHA guidelines • Maintains a safe work environment through safe work practices • To deliver a safe and timely installation to the customer • Assists the Team Leader with maintaining documentation in accordance with the PROBO SOP and customer requirements • Represents PROBO and the customer in a professional and courteous manner • Assists Team Leader with quality and compliance with the PROBO SOP, customer requirements, and ISO 9001:2008 (International Standard Organization) and ensures each process is followed by each team member • Assists the Team Leader with coordinating suppliers and helps with direct on-site deliveries of equipment.

• Develop, lead and originate mortgage loans through branches, realtors and builders. • Interview mortgage loan applicants. • Take loan applications from customers. • Send applicant’s file to processors in the centralized loan support area. • Respond to referrals from branch personnel and others. • Assist in obtaining additional data or information when requested by processors. • Cross-sell all bank products and services.