Manning Global is a premier global staffing and managed services provider specialising in worldwide leading sectors such as ICT, Engineering, AI, Automotive and Energy.
Service Hotline Engineer for Smart PV Business
Location
Poland + 1 moreAll locations: Poland | Romania
Posted
21 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Service Hotline Engineer for Smart PV Business
Manning Global
Role Description This is a remote position. Our client is searching for a Service Hotline Engineer for Smart PV Business to join their business in Romania or Poland. - Answering customer calls and emails related to technical issues - Troubleshooting and resolving technical problems - Escalating issues to higher-level support when necessary - Interface with an engineering partner to locate technical problems that may arise during the engineering process - Maintaining documentation and records related to technical support issues - Responsible for remote support and level 2 engineer support - Providing technical support service to customer or partner independently or jointly with a technical support team - Providing customer education and training on product or service features and functionality - Remote support in case of customer problems that can’t be solved by customer or local subcontractor - Collaborating with other teams, such as software developers or product managers, to resolve technical issues and improve products or services Qualifications - Bachelor’s/College Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology or comparable - Experience in solar energy industry (technical service, commissioning service) is a plus - Excellent written and verbal communication and interpersonal skills - Highly motivated, team player, goal oriented and success driven individual - Able to work independently with minimum guidance - Excellent technical and analytical skills including good listening, probing, and qualification abilities - Fluency in German and English is a must Requirements - Contact: Iulia Balan | +49 (0) 89 23 88 98 62 - For more details contact: sales(at)manningglobal.com - Quoting reference: RO_MGIB_SHE-PV-B_14966 Company Description
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