• Ensure timely notification and request for authorization/referrals is handled in accordance with departmental policy and payor requirements. • Maintain confidentiality and verify patient demographics, insurance eligibility, benefits, and financial responsibility. • Ability to request/obtain authorizations/referrals for assigned specialties and cover for most specialties. • Communicate effectively, timely and professionally in writing and verbally. • Contact and interview families in person or by phone to obtain necessary information and assist with insurance issues. • Clearly document all communications and contacts with payors and families in standardized documentation requirements. • Consistently demonstrate excellent, empathetic and knowledgeable customer service skills. • Adhere to all State and Federal Regulations including, but not limited to: EMTALA, HIPAA, and the Joint Commission. • Ability to review workflows and suggest improvements in specialty areas. • Ability to work independently, prioritize workload, and assist other associates. • Build and maintain professional relationships with all departments that impact obtaining authorizations. • Prepare estimates for scheduled services, interpreting patient’s benefits for accuracy. • Work with partner hospitals for claim submission and registration accuracy.

• Drive engagement with clinicians and office staff to expand GoodRx Prescription Services utilization • Remove prescription access barriers and support clinicians in providing cost-effective solutions • Educate prescribers and staff on GoodRx Prescription Services as an alternative for prescription fulfillment • Develop strategic clinician engagement plans and collaborate with offices to drive seamless prescription fulfillment • Analyze prescribing trends and access barriers and educate on cost savings that GoodRx Prescription Services can help address • Ensure compliance with company policies, regulatory requirements, and industry best practices

• Drive engagement with clinicians and office staff to expand GoodRx Prescription Services utilization • Build and maintain relationships with clinicians educating them on GoodRx Prescription Services solutions • Drive adoption of GoodRx Prescription Services by strategically positioning it as a cost-effective solution • Analyze territory trends and develop targeted access strategies • Partner with clinicians and their offices to help remove barriers to prescription access • Own and drive sales objectives within an assigned territory

• Build and maintain strong relationships with clinicians educating them on GoodRx Prescription Services solutions that enhance prescription accessibility and improve patient adherence • Drive adoption of GoodRx Prescription Services by strategically positioning GoodRx Prescription Services as a trusted, cost-effective, and hassle-free alternative to traditional prescription fulfillment • Analyze territory trends and develop targeted access strategies to maximize script volume while ensuring seamless implementation of GoodRx Prescription Services solutions • Partner with clinicians and their offices to help remove barriers to prescription access, providing actionable insights that allow prescribers to offer cost savings and predictable pricing options • Track and measure key performance indicators (KPIs), including prescription volume, fulfillment rates, and clinician adoption