Role Description Estamos em busca de um(a) Consultor(a) Salesforce Sênior para atuar como backfill na equipe de Solution Designers, conforme demanda do projeto. Este(a) profissional terá um papel estratégico na tradução de requisitos de negócio em soluções eficientes dentro da plataforma Salesforce, priorizando o uso de recursos nativos (Out-of-the-Box) e, quando necessário, aplicando customizações de forma inteligente e escalável. - Traduzir necessidades de negócio em soluções técnicas na plataforma Salesforce - Atuar em parceria com times de negócio e solution consultants - Desenvolver e otimizar soluções com foco em produtividade e eficiência - Criar e manter relatórios, dashboards e automações (Flows) - Apoiar na melhoria contínua dos processos e soluções implementadas - Realizar suporte e treinamento de usuários - Gerenciar atualizações e monitorar performance da plataforma - Elaborar documentação técnica (fluxogramas, diagramas e especificações) Qualifications - Experiência sólida com Salesforce CRM e Lightning Experience - Domínio em automações (Flows), relatórios e dashboards - Experiência com integrações e linguagens de consulta (SQL, SOQL, SOSL) - Vivência com boas práticas de desenvolvimento e arquitetura Salesforce - Experiência com ferramentas de produtividade baseadas em IA (ex: Copilot, Rovo, entre outras) - Certificações obrigatórias: - Salesforce Administrator - Salesforce Platform App Builder - Inglês avançado/fluente (obrigatório) Profile Desired - Profissional proativo, com visão analítica e foco em solução - Boa comunicação para interação com áreas de negócio - Capacidade de atuar de forma colaborativa em ambientes dinâmicos Location Remoto

• Lead and participate in discovery sessions to understand business processes and requirements • Gather, document and translate detailed business, functional and technical requirements • Configure and customise Salesforce Sales, Service and CPQ / Revenue Cloud applications • Manage vendors, liaise with technical teams and support smooth delivery to end users • Configure Salesforce and relevant third-party applications • Work closely with in‑house developers to design and deliver custom integrations • Guide clients through best‑practice Salesforce utilisation to enhance efficiency, productivity & profitability

Important Information Location: BrazilJob Mode: Full-time Work Mode: Work from home Job Summary We are seeking a highly skilled and motivated Salesforce Service Cloud & Chat Consultant. This role combines deep expertise in Salesforce Service Cloud, chat-based customer engagement. The consultant will play a pivotal role in designing, implementing, and optimizing scalable Salesforce solutions. The ideal candidate is a hands-on problem solver who thrives at the intersection of technical delivery, solution architecture, and client advisory. This role requires strong collaboration skills, the ability to lead conversations with business and technical stakeholders, and a passion for delivering best-in-class customer service experiences. Responsibilities and Duties - Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management; - Customize & Integrate using Apex, LWC, and platform tools to meet business requirements; - Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture; - Enable DevOps by managing version control, pipelines, and automated deployments with Copado; - Support & Train users, ensuring adoption, data integrity, security, and compliance; - Stay Current with Salesforce releases and emerging capabilities. Essential Skills - Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts; - Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies; - Hands-on experience with Copado or equivalent Salesforce DevOps platforms; - Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred; - Ability to lead solutioning efforts and provide strategic guidance beyond code delivery. Highly Desirable Skills - Experience with Agentforce, Data Cloud, and other advanced Salesforce products; - Familiarity with large-scale Salesforce migrations and multi-cloud integrations; - Ability to work effectively with onshore and offshore teams; - Prior consulting or partner-side experience with Salesforce delivery. About EncoraEncora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

We are a global technology consulting company specializing in Salesforce-based solutions, mobile and web application development, and training and support services. With over 14 years of experience and a multicultural team of more than 100 professionals, Nuvolar delivers projects for highly complex industries such as aviation, healthcare, consumer goods, and transportation. Our mission is to transform innovative ideas into reality by optimizing business processes, enabling technology adoption, and developing tailored solutions that empower our clients to grow and adapt in demanding environments. At Nuvolar, we value international talent, diversity, flexibility, and a collaborative work environment that fosters both professional growth and personal well-being. About the Role Join us as a Salesforce Consultant to contribute to a strategic healthcare project focused on a solution built on top of Salesforce’s ecosystem. We are looking for someone to join a multidisciplinary team and bridge the gap between business requirements and Salesforce technical solutions. You will lead requirements gathering workshops, translate business needs into scalable Salesforce configurations and declarative automations, and ensure that solutions meet both client expectations and technical best practices. This role is ideal for someone with strong Salesforce expertise across multiple clouds, excellent communication skills, and the ability to guide stakeholders while delivering high-quality business solutions. Key Responsibilities - Conduct and lead detailed requirements gathering sessions and workshops, capturing business needs in the form of precise user stories. - Translate complex, validated business requirements into scalable technical designs and implement configurations across Salesforce (custom objects, fields, security models, validation rules). - Design, build, and deploy complex declarative automation solutions using Salesforce Flow (Record-Triggered, Screen, and Schedule-Triggered Flows) to streamline business processes. - Manage data quality and perform data migration tasks using tools such as Data Loader, ensuring the integrity and accuracy of Salesforce data. - Lead and manage the full lifecycle of small to mid-sized projects or project phases, coordinating collaboration between business stakeholders, end-users, and technical teams. - Assist QA teams in testing and validating solutions. - Support deployment of implemented solutions into sandbox and production environments using CI/CD tools like Copado. - Develop and maintain comprehensive documentation, including technical solution designs, process diagrams, UAT plans, and end-user training materials. - Prepare and deliver application training for key users. - Support Nuvolar’s thought leadership initiatives by collaborating on strategic content, participating in industry webinars, and representing the company at relevant events. Qualifications - 2–4 years of experience working with Salesforce across multiple platforms. - Strong understanding of Salesforce capabilities and limitations across clouds, able to communicate these effectively to clients. - Experience applying project management methodologies to lead small to mid-sized projects successfully. - Excellent analytical and troubleshooting skills; able to capture complex requirements and translate them into actionable Salesforce solutions. - Proficient in Salesforce configuration, declarative development (Flows), administration, and data modeling, including experience with data migrations. - Familiarity with Agile software development methodologies (Scrum, Kanban). - Openness to learn and applying new technologies, CRM systems, and specialized tools beyond core Salesforce functionality. - Familiarity with Agile methodologies such as Scrum or Kanban. - Strong written and verbal communication skills in English and Spanish. - Salesforce certifications required: Salesforce certifications such as Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, and/or Data Cloud Consultant. What to expect from us? - Flexible Work & Work-Life Balance: enjoy options to balance work and personal life, including every other Friday off. - 100% Remote Approach – Work from anywhere with flexibility and trust. - Health and Wellness Perks – Private health insurance and gym subsidy. - Great Company Culture – Team events, knowledge-sharing sessions, and fun activities throughout the year. - Seniority Program: additional benefits and privileges as you grow with the company. - Continuous Learning – Access to training programs, mentorship, career development opportunities, and an annual professional development budget. Our hiring process 1️⃣ HR Interview – Cultural fit interview to get to know each other. 2️⃣ Technical Exercise – Showcase your approach to assess your skills as a Salesforce Consultant. 3️⃣ Technical Interview – A deep dive into your technical abilities and thought process. Join us in a role that offers not only exciting challenges but also the opportunity to make a meaningful impact in the healthcare industry. If you want to be aware of all of our latest updates, follow us via LinkedIn | Instagram | Glassdoor | Medium Equal Opportunity Statement Nuvolar Works is an equal-opportunity employer. We welcome and encourage applications from all backgrounds. We do not discriminate based on age, sex, gender, gender identity or expression, sexual orientation, family or marital status, disability, national origin, race, ethnicity, religion, or any other protected characteristic. Candidates with disabilities are encouraged to apply, and we are committed to providing an inclusive and accessible recruitment process. If you require any adjustments during the hiring process, please let us know.