Harvest the power of your data
Support Team Leader
Location
Italy
Posted
3 hours ago
Salary
€40K - €50K / year
Seniority
Senior
Job Description
Support Team Leader
Agile Lab
• Ensure high reliability of microservices running in OpenShift / Kubernetes environments • Lead and coordinate a technical team of 3–4 engineers for operational excellence • Manage incident resolution and ticketing workflows via ServiceNow • Collaborate with development teams to drive performance optimization and tuning • Design, configure and maintain monitoring dashboards (Grafana, Prometheus, etc.) • Coordinate with Service Control Room to maintain effective alerting and response • Oversee release processes of new features, hotfixes, and updates in production
Job Requirements
- Proven experience in Application Maintenance Services (AMS): minimum 2 years
- In-depth knowledge of OpenShift / Kubernetes and microservices in cloud-native environments
- Ability to technically and operationally lead a team of 3–4 people
- Experience in release management, monitoring, and incident resolution
- Excellent communication and cross-functional coordination skills
- Strong initiative, operational autonomy, and results-oriented mindset
- Fluency in Italian
- Monitoring & Observability: Grafana, Prometheus
- Cloud/DevOps: OpenShift, GitLab, Jenkins
- Ticketing & ITSM: ServiceNow
- Nice to Have:
- Degree in Computer Engineering, Computer Science, or a related field
- Data & Messaging: Kafka, MongoDB, Ignite
- Monitoring & Observability: Kibana, Jaeger, Datadog, OpenTelemetry
Benefits
- Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende
- Real work-life balance
- Flexible working hours so no time tracking, no badge: we trust people to manage their time and focus on outcomes
- Agile Nomads Experience: opportunity to work for 2 weeks abroad
- Training budget: €1,000 per year and 12 hours per month fully dedicated to your learning and growth
- Structured career path with clear expectations and salary for each level
- Opportunity to attend international conferences, with additional support for travel and accommodation
- Buddy support during your first week to help you get started
- A dedicated coach supporting your growth through regular 1:1s, focused on helping you choose the experiences that best match your ambitions
- Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, & mental health webinars with Unobravo
- Meal vouchers
- Health insurance
- Referral bonus if you bring people as talented as you
- Company prizes
- Extended parental leave, including +15 days fully paid by the company
- Paid leave for children’s illness and additional support beyond standard policies
- Childcare support: vouchers for daycare and babysitting services
- Welcome pack with all the equipment you need to work
- Corporate benefits portal with discounts on travel, fashion, technology and more
- Inclusive environment where you can truly be yourself, backed by our certifications in Gender Equality, Diversity & Inclusion and SA8000, reflecting our commitment to ethical and responsible working conditions
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