We facilitate world-class, patient-centered care with one of the best Health care provider networks in New York.
Patient Access Specialist II – Pediatrics
Location
New Jersey
Posted
7 hours ago
Salary
$27 - $33 / hour
Seniority
Senior
Job Description
Patient Access Specialist II – Pediatrics
61st Street Service Corp
• Schedule appointment requests and perform outbound calls to schedule Epic referrals. • Communicates insurance participation, financial responsibility, and time of service policy to patient population. • Obtain patients insurance and demographic information registered in EPIC. • Perform real-time insurance verification. • Collects pre-registration information to address Epic work queue accounts. • Provide support and back-up coverage as needed. • General faxing, filing, and mail sorting. • Facilitate team discussions regarding complex patient scheduling needs. • Work on escalated cases with higher complexity as assigned. • Escalate issues to lead/supervisor/manager for resolution. • Performs other related duties as assigned.
Job Requirements
- High School Diploma or the equivalent required.
- Minimum of 3 years of relevant experience including proficiency in medical terminology.
- Strong proficiency in a wide range of scheduling complexity and related workflows.
- Excellent customer service, problem assessment, and verbal/written communication skills.
- Strong proficiency in Microsoft Office (Word & Excel) or similar software is required.
- Associate's Degree or higher preferred.
- Prior high volume customer service experience in a call center environment is preferred.
- Bilingual (English/Spanish) a plus.
Benefits
- Healthcare
- Paid Time off
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