• Works closely with peer groups to support an assigned area or function. • Develops requirements and designs documentation along with use cases, based on user input. • Designs workflow and business processes, completes application configuration/development and creates testing strategies. • Participates as part of a team that supports planning and implementation of new systems or functions and ensures that quality application maintenance and upgrades are delivered. • Completes assigned application configuration or development deliverables, and may be asked to lead teams in the completion and testing of their assigned deliverables. • Provides, and may lead, business analysis and support services for non-production and production environments, including requirements analysis, configuration, testing, and implementation. • Answers end user requests for support, including troubleshooting, break/fix support, researching, and solving problems, and serves as an escalation point to answer end user requests. • Maintains technical data integrity by creating and executing queries, reports and/or SQL, analyzing data, and identifying system improvements. • Participates in, and may be asked to lead, regular team retrospective events with a continuous improvement mindset.

• Provide services and support as a Professional, Technical and Administrative Support Services (PTASS) (Museum Technician) in the Defense, And Security Industry Sector focussing on Human Capital Solutions for clients such as Drug Enforcement Administration (DEA) | Department of Justice Located In and across the CONUS Region. • Support professional services engagement for Defense, And Security Sector Clients such as DEA.

Role Description As a Tier 1 Customer Support Engineer, you will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional. - Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support. - Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system. - Drive Process Improvement: Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability. - Build Knowledge: Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency. - Communicate Clearly: Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution. Qualifications - At least 1 year in a dedicated Technical Support, Helpdesk, or IT role. - Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools. - Exceptional customer communication skills (written and verbal). - Professional working proficiency in English (B2/Upper-Intermediate or higher). - Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base. Requirements - Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack. - Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems. - Experience with Kubernetes or general containerized environments. Company Description We specialize in the implementation, integration and maintenance of business information systems. We provide a wide spectrum of solutions - from SMB business solutions to Enterprise Wide Information solutions.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This job involves designing and customizing new software applications to enhance functionality and user experience. It includes managing software updates and releases, and working with stakeholders to develop solutions that meet business needs. It mentors junior staff, manages technical documentation, and uses performance metrics to improve software reliability. Collaboration with Quality Assurance ensures compliance with technical specifications. The role also requires management of documentation, analysis of market trends, and participating/leading in collaborative development sessions. Job Description Responsibilities: - Designing new software applications, analyzing system requirements and customizing applications to maximize functionality and user experience - Assisting in the software update and release process, ensuring seamless roll-outs of new features - Collaborating with stakeholders and cross-functional teams to identify requirements and integrate tailored software solutions - Providing mentorship to junior engineers, nurturing a culture of technical excellence and collaborative knowledge sharing - Managing the documentation process for all development activities, ensuring clear and accessible information for both technical and non-technical stakeholders - Tracking and evaluating software performance metrics, using data to inform decisions and enhance system reliability and user satisfaction - Partnering with Quality Assurance to confirm that software complies with technical specifications, ensuring the delivery of reliable applications - Leveraging market research and industry trends to drive project strategies and improve software products - Participating in or leading peer programming sessions, design sprints, or prototyping sessions - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years