• Early-Stage Risk Intervention: Monitor and review loans flagged for delinquency, performance issues, or borrower distress. • Partner with Relationship Managers to evaluate borrower circumstances and identify potential resolution paths. • Conduct borrower outreach to gather updated financial and project information. • Loss Mitigation Strategy Execution: Evaluate potential solutions including loan payment plans, short-term forbearance, loan extensions, partial paydowns, exit strategy adjustments. • Recommend appropriate mitigation strategies aligned with company risk guidelines. • Maintain professional communication with borrowers regarding delinquent accounts and mitigation options. • Document borrower interactions and action plans within servicing systems. • Portfolio Monitoring: Track the status of all active mitigation cases. • Ensure follow-up actions and deadlines are met. • Maintain accurate records and reporting related to mitigation efforts. • Internal Coordination: Collaborate with Servicing, Relationship Managers, Legal, and Special Assets teams when necessary. • Escalate cases that cannot be resolved through mitigation to the appropriate internal stakeholders. • Process Improvement & Innovation: Continuously look for opportunities to improve workflows, increase efficiency, and enhance the borrower experience. Leverage available technology and AI-powered tools to streamline administrative tasks, improve communication, and support decision-making.

• Process loans from set-up through closing in an organized and timely manner • Assist with Post-closing issues • Coordinate mortgage settlements with borrower, legal, and title • Review document checklists to ensure completeness and accuracy • Review title, legal, and settlement documents • Build relationships with borrowers and deliver a high level of customer service • Communicate with transaction stakeholders • Maintain an individual pipeline of loans

• Support programming in the Middle East and North Africa region through research. • Collect secondary research on the state of modern slavery in the Middle East and North Africa region, focusing on prevalence, challenges, gaps, and opportunities to strengthen the response in the region. • Create databases hosting secondary data and clean and organize the data collected. • Analyze secondary data into relevant themes and identify key recommendations and reflections. • Design tools for the organization and visualization of research findings. • Write literature reviews, concept notes, blog posts, or other outputs. • Present research findings to the Research Program Coordinator and the MENA Regional Manager. • Participate in brainstorming sessions with members of the team.

• Complete provider credentialing and contract applications with third-party carriers and government health plans • Review provider credentialing and contracting information to ensure completeness and accuracy • Monitor applications and follow-up in a timely manner • Document, maintain and crosscheck client credentials in multiple databases, including CAQH and other third-party databases, as applicable • Create, update and track provider information in the internal credentialing system to ensure that credentials are completed timely and correctly • Research new state and payer information and guidelines • Serve as a go-to person for credentialing team • Assist with escalated credentialing matters • Meet or exceed required timeframes for provider communications, enrollments, and follow-ups • Maintain quality working relationships with internal and external customers