• Support programming in the Middle East and North Africa region through research. • Collect secondary research on the state of modern slavery in the Middle East and North Africa region, focusing on prevalence, challenges, gaps, and opportunities to strengthen the response in the region. • Create databases hosting secondary data and clean and organize the data collected. • Analyze secondary data into relevant themes and identify key recommendations and reflections. • Design tools for the organization and visualization of research findings. • Write literature reviews, concept notes, blog posts, or other outputs. • Present research findings to the Research Program Coordinator and the MENA Regional Manager. • Participate in brainstorming sessions with members of the team.

• Complete provider credentialing and contract applications with third-party carriers and government health plans • Review provider credentialing and contracting information to ensure completeness and accuracy • Monitor applications and follow-up in a timely manner • Document, maintain and crosscheck client credentials in multiple databases, including CAQH and other third-party databases, as applicable • Create, update and track provider information in the internal credentialing system to ensure that credentials are completed timely and correctly • Research new state and payer information and guidelines • Serve as a go-to person for credentialing team • Assist with escalated credentialing matters • Meet or exceed required timeframes for provider communications, enrollments, and follow-ups • Maintain quality working relationships with internal and external customers

• Accept incoming client troubleshooting calls and make outbound calls in response to email requests • Engage with clients via email, providing clear and prompt communication • Leverage your Windows proficiency, network skills and knowledge of inter-connectivity with servers and printers to prepare and set up laptops and desktops • Conduct basic client account administration in Office 365 and Active Directory • Track scheduled work, proactively communicating changes to all stakeholders, and promptly updating both the schedule and clients as needed • Log detailed case notes in Ntiva's ticketing system and other documentation platforms, ensuring clear and accurate records • Assess the need for documentation updates and inform management of any necessary changes • Maintain a positive and client-centric focus throughout all interactions, fostering trust and building strong client relationships • Maintain meticulous attention to detail to uphold accuracy and efficiency standards

• Consistently practices Patients First philosophy and adheres to high standards of customer service • Responds to questions and concerns • Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary • Maintains patient confidentiality per HIPAA regulations • Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine • Exceeds all consumer requests and alerts management of issues or concerns that require escalation • Correctly identifies and collects patient demographic information in accordance with organization standards • Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner • Reaches out to patients to schedule an appointment as defined • Performs medical necessity checks as necessary for scheduled services • Completes out-of-pocket estimations as requested by patients • Provides training and education as needed • Manages work schedule efficiently, completing tasks and assignments on time • Participates in Quality Assurance reviews to ensure integrity of patient data information • Uses effective service recovery skills to solve problems or service breakdowns when they occur • Utilizes department and hospital policies and procedures to complete assigned tasks • Communicates information to patients regarding questions about physician referrals, insurance referrals, and consultations • Provides professional and constructive environment for communication across units/departments and resolves operational issues.