• Conduct pre-employment investigations on law enforcement and government candidates. • Research and analyze applications, employment records, criminal histories, and public records to verify candidate qualifications. • Conduct in-depth interviews through phone or virtual platforms to gather insights. • Execute criminal background checks and civil lawsuit verifications using public records. • Identify gaps or inconsistencies and determine the best approach to obtain accurate information. • Prepare comprehensive investigative reports with a high level of accuracy and clarity. • Maintain professional and timely communication with clients and agency stakeholders. • Organize information and manage caseloads efficiently to meet deadlines.

• Verification and Outreach, contact employers, educational institutions, and references to verify candidate information. • High-Volume Calls, conduct 70 or more clear and professional phone calls each day to collect required verification details. • Multi-Channel Communication, gather and confirm information by phone, fax, and email while ensuring accuracy. • Data Research and Accuracy, retrieve and verify data from various websites and databases to support background checks. • Client Updates and Reporting, provide timely updates on verification progress and maintain detailed records. • Team Collaboration, support team goals by assisting with additional tasks as assigned.

• Review and analyze court record documents and dockets with high accuracy • Conduct in-depth online research using government databases and tools • Order and verify legal documents from researchers and court clerks • Interpret legal documents and apply client-specific and federal/state restrictions (FCRA knowledge is a plus) • Prepare thorough, high-quality investigative reports within strict deadlines • Maintain real-time updates in internal systems and flag delays or discrepancies • Communicate effectively with courts, clerks, and other government entities • Suggest and implement improvements in process, workflow, and team communication • Ensure the confidentiality and security of all sensitive information • Conduct online and/or in-person searches of public court records across various jurisdictions • Accurately identify, interpret, and document criminal case information • Follow established KENTECH research protocols and FCRA-compliant procedures • Maintain daily productivity and quality targets • Flag any discrepancies, sealed records, or potential identity mismatches • Communicate with team leads when clarification or escalations are needed • Log research activity and maintain chain-of-custody documentation in case management system • Stay current on jurisdiction-specific access requirements and legal updates.

• Conducting candidate interviews remotely (video/phone) as needed • Conducting reference interviews remotely • Completing employment, education, and other verification steps as assigned • Reviewing records and documenting findings clearly and objectively • Conducting social media and open-source research in compliance with applicable laws • Writing accurate, timely investigation summaries and reports aligned with POST standards and program requirements • Coordinating with internal project management and quality review teams to support final report submission • Maintaining secure handling of sensitive information and following documentation standards