• Provide excellent service and ensure exceptional execution results in the collection of financial loans • Conduct collections calls for all past due accounts • Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits • Send correspondence to delinquent/collection customers • Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers • Assess and mitigate risk by referring accounts for further action • Document call activity details in Collections system to reflect action taken • Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates • Apply tact, diplomacy & resourcefulness • Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations • Perform to regulatory standards and best practice on collections • Achieve individual collection targets, in order to meet Department and Company goals • Maintain and submit reports for review by collection management • Complete other collection responsibilities, as assigned

• Report to the Director, Workplace Health and Safety • Support the implementation of safety policies, procedures, and systems across the organization • Strengthen a positive safety culture • Coordinate health and safety initiatives • Help identify and address workplace hazards • Support incident investigations, including root cause analysis and corrective actions • Provide guidance to employees and leaders on safe work practices, risk assessments, and travel safety • Contribute to training, onboarding, inspections, audits, and ongoing health and safety communications

• Responsible for the handling of all aspects of first and third party Property Damage claims stemming from accidents involving tractor-trailers • Responsible for the handling of all aspects of Cargo claims • Be adaptable to various business demands and willing to assist with special claims projects and other duties as assigned • Participate in regular claims reviews with both internal and external customers • Maintain current knowledge of insurance contracts and industry trends by proactively maintaining required adjuster license(s) • Provide technical expertise in response to inquiries from internal and external customers

• Connect individuals and business owners with essential legal protection membership services • Educate prospects on available membership benefits and protection options • Maintain ongoing communication and client relationships