Singlepoint logo
Singlepoint

The rapidly adaptable no-code QMS and compliance platform

Senior Third-Party Collection Officer

GeneralGeneralFull TimeRemoteSeniorTeam 11-50Since 2005H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

19 hours ago

Salary

0

Seniority

Senior

High School5 yrs expEnglish

Job Description

Senior Third-Party Collection Officer

Singlepoint

• Provide excellent service and ensure exceptional execution results in the collection of financial loans • Conduct collections calls for all past due accounts • Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits • Send correspondence to delinquent/collection customers • Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers • Assess and mitigate risk by referring accounts for further action • Document call activity details in Collections system to reflect action taken • Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates • Apply tact, diplomacy & resourcefulness • Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations • Perform to regulatory standards and best practice on collections • Achieve individual collection targets, in order to meet Department and Company goals • Maintain and submit reports for review by collection management • Complete other collection responsibilities, as assigned

Job Requirements

  • At least 5+ years of prior experience in a Third-Party Collection Agency
  • Excellent oral and written communication skills for consistent collection calls
  • Good math skills with the ability to perform basic calculations quickly
  • Strong organizational and time management skills
  • Good understanding of Microsoft Excel and Outlook
  • Strong computer operating skills
  • Ability to adapt in a fast-paced environment
  • Desire to learn and further your career

Benefits

  • Flexible schedule requiring one late evening (12:30-9:00pm EST) and one mandatory Saturday (8:30am-11:30am EST)

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