The rapidly adaptable no-code QMS and compliance platform
Senior Third-Party Collection Officer
Location
Canada
Posted
19 hours ago
Salary
0
Seniority
Senior
Job Description
Senior Third-Party Collection Officer
Singlepoint
• Provide excellent service and ensure exceptional execution results in the collection of financial loans • Conduct collections calls for all past due accounts • Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits • Send correspondence to delinquent/collection customers • Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers • Assess and mitigate risk by referring accounts for further action • Document call activity details in Collections system to reflect action taken • Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates • Apply tact, diplomacy & resourcefulness • Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations • Perform to regulatory standards and best practice on collections • Achieve individual collection targets, in order to meet Department and Company goals • Maintain and submit reports for review by collection management • Complete other collection responsibilities, as assigned
Job Requirements
- At least 5+ years of prior experience in a Third-Party Collection Agency
- Excellent oral and written communication skills for consistent collection calls
- Good math skills with the ability to perform basic calculations quickly
- Strong organizational and time management skills
- Good understanding of Microsoft Excel and Outlook
- Strong computer operating skills
- Ability to adapt in a fast-paced environment
- Desire to learn and further your career
Benefits
- Flexible schedule requiring one late evening (12:30-9:00pm EST) and one mandatory Saturday (8:30am-11:30am EST)
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