• Ensure the Social Security Administration (SSA) has processed representative forms and provided access to Electronic Records Express (ERE). • Manage a high volume of incoming mail as the company continues to grow. • Handle calls and texts to the client care team’s dedicated 888 line. • Schedule appointments for case managers to keep operations on track. • Request medical source statements and assist with other administrative tasks to ensure smooth process flow.

• Complete Initial Credentialing & Re-Credentialing applications to gain in-network status with commercial payors & Managed Medicaid payors • Manage and track application submissions via Salesforce • Perform timely follow-ups with payers • Collaborate closely with Market Access Team to gather necessary information and documents for network expansion initiatives • Serve as point person for assigned payers to resolve application and enrollment issues • Monitor expiration dates for assigned payers and enrollments to ensure timely renewal and prevent lapses in participation • Ensure compliance with payer specific requirements and state/federal regulations

• Post payments accurately and promptly from various sources including clients, insurance companies, and patients. • Collaborate with the accounting team to ensure batches are posted correctly and that all unapplied cash is accounted for. • Track daily cash sheets and save ACH transaction details, copies of checks, and payment advice. • Ensure accurate reconciliation of accounts to balance at the end of each month. • Obtain addenda information from Bank of America and payment advice from clients and payors. • Post and manage ERA files efficiently and understand how to interpret Explanation of Benefits. • Coordinate with the accounting team regularly to ensure monthly financial balancing and resolve any discrepancies immediately. • Assist in developing and implementing processes that improve and streamline financial procedures. • Perform other duties assigned by the Associate Director of Billing and Senior Director of Revenue Cycle and Optimization

• Accurately input and process data from various sources into company systems, databases, and spreadsheets. • Review and verify test data for accuracy and completeness. • Perform regular data audits to ensure data integrity. • Identify and resolve discrepancies, working with internal departments as needed. • Provide feedback about processes and roadblocks.