Role Description Sie sind stark am Telefon, lieben den Erstkontakt und möchten aktiv zum Vertriebserfolg beitragen? Dann werden Sie Teil unseres Teams. Ihre Aufgabe – Sie eröffnen Chancen: - Als erste Stimme unseres Unternehmens legen Sie den Grundstein für neue Geschäftsbeziehungen. - Sie identifizieren Potenziale, wecken Interesse und vereinbaren qualifizierte Termine für unseren Vertrieb. Aufgaben: - Telefonischer Erstkontakt mit potenziellen Geschäftskunden (B2B) - Bedarfsermittlung und professionelle Gesprächsführung - Vereinbarung von Terminen für unser Vertriebsteam - Dokumentation der Gespräche Qualifications - Erfahrung in der Neukundenakquise, idealerweise im B2B-Bereich - Sehr gute Deutschkenntnisse in Wort und Schrift - Positive Ausstrahlung und Begeisterung für Kommunikation - Zielorientierte, strukturierte Arbeitsweise - Belastbarkeit und Teamgeist Benefits - Flexibles Arbeiten im Homeoffice - Klare Strukturen und professionelle Einarbeitung - Ein motiviertes Team mit kurzen Entscheidungswegen - Direkter Beitrag zum Unternehmenserfolg Company Description IHRE E-COMMERCE-AGENTUR AUS STUTTGART! Unsere E-Commerce-Agentur aus Stuttgart bietet Ihnen umfangreiche Kompetenzen von der strategischen Beratung und Planung über die Entwicklung bis hin zur langfristigen Betreuung Ihrer Onlineshop-Lösung. Auch die Schnittstellen-Anbindung zu einer Vielzahl von Warenwirtschafts- und ERP-Systemen sind Teil des Aufgabenspektrums unserer E-Commerce-Agentur.

• Deliver exceptional customer service through effective phone, chat, and text communication. • Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers. • Handle customer concerns, and provide appropriate solutions and alternatives within the time limits. • Maintain a professional and customer-oriented demeanor to provide a positive caller experience. • Accurately input and update customer information. • Meet or exceed performance metrics, including response times and customer satisfaction benchmarks. • Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards. • Collaborate with the team to ensure seamless operations and uphold Contact Center procedures.

• Ensure program staffing aligns with forecasted business needs. • Partner with program managers, serve as an escalation point for complex client issues, complaints; while providing guidance with difficult calls or issues. • Mitigate operational risk by ensuring that policies and procedures are adhered to. • Performance quality management, partner with the Quality Assurance Leader to monitor performance planning. • Serve as Point of Contact on special projects both internal/external to Contact Center. • Plan and lead WBR meetings with all BPO partners. • Assess dashboards, team tracker, reporting needs, that are focused on departmental efficiencies.

• Collaborate with subject matter experts (SMEs) to gather and analyze content requirements, ensuring the accuracy and relevance of training materials • Utilize various instructional design methodologies to create impactful learning experiences that cater to diverse learning styles and needs • Design and develop engaging and effective training programs, including gaming modules, instructor-led training, and self-paced learning resources • Understand ratio of daily work volumes and adjust priorities with staff as needed to meet daily and monthly service level goals • Work with leadership to identify and implement process improvements to maximize quality, efficiency, and cost effectiveness of team; facilitate ongoing process improvements • Develop and implement training strategies that align with business goals, aiming to enhance employee performance and operational efficiency • Utilize operation reports to gauge effectiveness of learning solutions and identify areas for improvement, ensuring that training solutions are impactful and measurable • Create user-friendly job aids and reference guides to support ongoing employee development and performance improvement • Partner with supervisors to strengthen employee performance, to include coaching, communicating employee progress toward goals, and report observable behavior patterns to supervisor • Track and document Representative performance, and provide feedback on daily work, service levels, and applicable performance metrics • Inspire and build team commitment by recognizing, rewarding, and encouraging successful performance through ongoing monitoring and hands on coaching • Review Representative errors and conduct call calibrations to provide feedback and coaching • Foster a culture of continuous learning and development by providing coaching, mentoring, and support to employees to encourage employee retention • Communicate effectively with stakeholders to gather feedback, share progress, obtain buy-on, and implement necessary changes to training initiatives • Assist leadership and supporting departments to utilize the learning platform reports to gain insight into their team’s performance • Hold demonstrations of the learning platform and reporting data • Provide input to supervisors for representative’s quarterly performance review and participate in the quarterly review process when needed • Leverage record management system to archive and track training programs • Perform other duties as assigned