• Support chronically ill patients through advanced illness management, palliative care management, and hospice coordination. • Triage urgent palliative care needs and escalate appropriately. • Provide clinical support to regional palliative physicians, including documentation and workflow assistance. • Facilitate hospice referrals and coordinate informational visits. • Support scheduling and pre-visit education for complex patients. • Obtain ACP documentation from external offices and hospitals.

• Engage in initial and continuous outreach to high-risk patients • Educate patients about the Monogram Health program • Ensure patients are accessing program benefits • Drive extensively to visit community members and connect them with care providers • Provide warm handoffs to assigned Monogram Health clinicians and customer support

• Recruit and interview drivers and CSR candidates • Lead in-store onboarding and paperwork completion • Train new team members on systems, service standards, and store operations • Coach and develop team members on the floor • Partner with GMs and DMs to ensure stores stay fully staffed • Follow up with new hires to ensure engagement and retention • Maintain training records and onboarding documentation • Support store operations as needed, including one weekend day

• Deliver pizzas to customers • Maintain a professional appearance • Communicate with customers positively • Navigate to delivery addresses efficiently • Take inventory and restock ingredients as needed