• Lead and operate the Technical Support function — managing client issue triage, BAU client requests, SLA performance, incident response, RCA quality, and continuous workflow improvement — for Kata's chatbot, voice AI, and Omnichannel platforms across a portfolio of enterprise clients in regulated industries. • Chair the weekly Incident Review forum to convert recurring incidents into structured action items for Engineering and Product, so that clients experience reliable 24/7 service continuity, fast and high-quality resolution, and so that operational insights flow back into Engineering and Product teams to systematically reduce recurring issues at the platform level.

• Manage repairs, handle fleet inventory, and ensure accurate documentation for our vehicles • Perform daily fleet inventory checks • Assist the Fleet Manager in scheduling maintenance and repairs • Prepare new vehicles for rental, handling documentation and spare keys • Assist with vehicle disposal preparations • Support accident reporting and coordinate tag registrations and renewals for all vehicles

• Perform daily fleet inventory checks, ensuring accurate vehicle tracking and management • Assist the Fleet Manager in scheduling maintenance and repairs • Prepare new vehicles for rental, handling documentation and ensuring proper tagging in the inventory system • Assist with vehicle disposal preparations, including condition reports • Support accident reporting, subrogation tasks, and coordinate tag registrations and renewals for all vehicles

• Ensuring private customers quickly receive a replacement vehicle in case of breakdowns and accidents • Processing orders promptly and in a customer-oriented manner via email or phone • Creating orders and reserving requested vehicles