• Provide prompt, accurate, and courteous responses to customer inquiries via phone, email, or chat. • Address and resolve customer issues in a professional and efficient manner. • Assist customers with product or service-related questions and concerns. • Document and track customer interactions and feedback. • Escalate complex issues to appropriate departments or supervisors. • Follow up with customers to ensure their issues are resolved and their needs are met. • Maintain up-to-date knowledge of products, services, and company policies. • Contribute to the development of customer service processes and procedures.

• Input, update, and maintain data in company databases and systems. • Verify data accuracy and completeness by reviewing and correcting errors. • Process and manage documents, forms, and reports to ensure accurate data entry. • Conduct data cleansing and formatting tasks as needed. • Generate and maintain reports on data entry activities and metrics. • Respond to data-related inquiries and provide support as required. • Follow data handling and confidentiality guidelines to safeguard information. • Collaborate with team members and contribute to process improvements.

• Serve as the primary clinical authority for real-time clinician questions and escalations, with a required 30-minute response time • Support direct patient care, including escalated visits and DEA-required encounters • Review and manage time-sensitive patient cases, laboratory results, and clinical inbox items • Identify patterns, risks, and opportunities for improvement, and share insights with clinical leadership • Participate in Doc of the Day coverage • Fulfill physician collaboration responsibilities as required • Partner with the Medical Director to refine and uphold clinical guidelines, protocols, and best practices • Contribute to clinical quality, education, and safety initiatives • Fulfill state-required collaborating physician duties in designated states

• Conduct research on relevant and current legal topics, particularly in contract law and corporate law. • Collaborate with the legal team to develop reference materials and analyses of industry trends. • Assist in preparing legal documents and publications.